Hi Lynnsarita,
Thanks for reaching out to the community! I understand you're having trouble connecting your Nest Thermostat to your Wi-Fi network. No worries, I'd be happy to help.
To better assist you, I’d like to ask for the following information:
- What is the specific model of your thermostat? Here’s a helpful article about how to identify your thermostat model.
- When did the issue start?
- Do you see any specific error messages on the thermostat's screen?
- Have you ever been able to connect this thermostat to this particular Wi-Fi network before?
- Have you made any recent changes to your network?
If you prefer to speak directly with our support team, you can visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.” Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.
Please keep me posted.
Best regards,
Jenniffer
