Google nest wifi problems

[Kevinazzzz]

Hi. For the last 1-2 years i have had allot of problems with my connection. I have done everything but i dont know what else to do to fix this issue.  Ge loose wifi and cabled internett. We keep loosing connection very often. I have contacted my isp and they say its google routers or firmware. I see mine doesnt update. I still have this version 

14105.376.32 on my routers. I have 5 routers cabled with cat6 and one is in brigde mode and connected to the isp providers router. 

they told me there is a new version. Why it aint updating? Google you need to start fixing issues. I read allot of people have troublws with that. Is this the new versio:

14150.881.7??

[olavrb]

You're on the latest firmware according to:

• https://support.google.com/googlenest/topic/6318633

When a newer firmware is released, it's pushed in stages, a staged rollout. And there is nothing you can do to get it faster.

---

What do you mean by that one of the Nest Wifi units is connected to the ISP router but in bridge mode? It's the ISP modem that should be in bridge mode, not Nest Wifi.

[Kevinazzzz]

Yes i ment the isp modem is in bridge mode.  Why my internet disconnect all the time? and why do my isp provider say change the firmware version to 14105.376.32 and the problem will be fixed?

[olavrb]

There's no mention of 14150.881.7 anywhere else, so I don't know.

What switch model do you use in your setup? Is it wired up like this?

[Kevinazzzz]

I mean 14150.881.7

[Kevinazzzz]

I dont know. They iso said they have had issues with google routers and this version helps the problems and i need to talk to google support and make them update my routers. I have sent an email but havent got any reply yet.

this is the switch i use and its connected like the picture you uploaded.

TP-Link TL-SG108E switch

8-Port, Unmanaged, QoS, IGMP Snooping

[olavrb]

The switch might be the issue here, it is not truly unmanaged. It has a feature known as "loop detection", probably STP (spanning tree protocol), which is known to not play well with Nest Wifi.

• https://www.tp-link.com/no/business-networking/easy-smart-switch/tl-sg108e/
• https://www.tp-link.com/no/support/download/tl-sg108e/

Disable that feature, and I believe your network will work much better.

If it has an option to be setup to work just like an unmanaged switch, enable that.

---

Or get a truly unmanaged switch, like TP-Link TL-SG108, without the "E".

[Kevinazzzz]

How do i disable this? 

[olavrb]

I don't know, check TP-Link support?

[Kevinazzzz]

So what switch do google recommend. If thats the problem ill change it.

[olavrb]

Google recommends no particular switch. Just that it's truly unmanaged, and without loop prevention. Like TP-Link TL-SG108 (notice no "E"), or Netgear GS108.

But as mentioned, I think you should be able to disable loop prevention on your existing switch too. The TP-Link web site has a support section, maybe it has some instructions you can follow? Here:

• https://www.tp-link.com/no/support/download/tl-sg108e/

[Kevinazzzz]

I double checked the switch. It is an

• TP-Link TL-SG108 without E.

[olavrb]

Ok, so the switch is good then.

I escalated the thread, Google support should make the next move.

[Kevinazzzz]

Yes but they probabley never reply to anything… thanks for the help👍🏽👍🏽

[LovelyM]

Hi folks,

@olavrb, I appreciate the assistance that you've provided here.

@Kevinazzzz, thanks for reaching out. Please fill out this form so our senior specialist team can take a closer look into the issue that you are having. Let me know once you're done.

Best,
Lovely

[LovelyM]

Hi Kevinazzzz,

I know it has been a while, but I want to ensure that everything is covered on your end. Submit the form to us so we can help you with your concern.

Cheers,
Lovely

[Kevinazzzz]

Hi. I have already sent email to google. We are trying to find out what it can be.

My ISP says there is no problem with their modem and fiber where its connected. I told them it might be their router or fiber also. Im still waiting on a reply from them.

My isp says allot of stuff just to blame the google routers, they might be right and i have tried everything exept a new mesh system. I might borrow some new mesh routers from my isp to test, or change their modem. Im still waiting for a reply from them. 

[Juni]

Hi Kevinazzzz,

Chiming in! Sorry for the delay. Could you please provide us with the case number from our support team so we can check for you?

I look forward to your response.

Regards,

Juni