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Ring Cameras drop off Nest wifi Pro all the time

Wadie
Community Member

I upgraded from Nest wifi to the wifi Pro and ever since, my Ring cameras all drop off the network simultaneously multiple times a day.  I always regain connectivity with a restart of the network using the google home app or by unplugging and re-plugging.  I recently did a factory reset as well. However, the cameras eventually go offline again at some point.  Ring support thinks it's because I can't designate that the cameras should always connect to the 2.4 band.  

Is there a solution? Would creating a static IP configuration work?  I already tried designating IP address reservations in DHCP mode but that didn't work.

 

Anyone else have this issue and fix it? I am considering switching to eero mesh, I'm frustrated!

10 REPLIES 10

krouse93
Community Member

No solution but I have been having the issue over the past few weeks and it seems to be getting worse. It’s extremely frustrating Wi-Fi 6 in general has been a huge mess. I had a Linksys Wi-Fi 6 router before and also had a ton of issues. The Google nest Wi-Fi pro has been better but still makes me create work around that don’t always work. Extremely infuriating. Have you been able to resolve?

Wadie
Community Member

I performed a factory reset on the Google wifi pro and so far the cameras have stayed online.  I didn't mess with any other settings. It's been a few days at this point.  So far so good

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

@Wadie, thanks for posting and sorry for the delayed response. It looks like you got your Ring Cameras connected after you factory reset your Google Nest Wifi Pro devices. Let me know if you have other questions or concerns so I can help. 

@krouse93, please share with me what specific issue you are having with your Google Nest Wifi Pro. For now, you can follow this article: Fix your Google Nest Wifi or Google Wifi network.

Cheers, 
Lovely

krouse93
Community Member

Hi Lovely, after I did 2 or 3 power cycles on my modem and Google Nest Wi-Fi Pro I was able to get the ring to reconnect. It disconnected after I replaced a battery but that never happened in the past it seems to have really started happening more over the past 30-45 days, even without replacing the battery. It even happened  during travel which was worrisome as the ring device had a a lot of battery life left, something in the Wi-Fi connection was just disturbed, the location of the devices have both been the same for over 2 years so nothing has physically changed in the environment unless heat and weather somehow play a factor.

Wadie
Community Member

If you go to the Google home app and click on wiri, there is as option to restart the network.  You can do this remotely so you don't have to be there physically.  I did this every time and the cameras would come back online.

LovelyM
Community Specialist
Community Specialist

Hey krouse93,

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Thanks,
Lovely

LovelyM
Community Specialist
Community Specialist

Hi folks,

@krouse93, sorry about this and thanks for the detailed information. Please make sure that your Wi-Fi password doesn't contain any special characters. If the issue still remains, factory reset your Google Nest Wifi Pro devices and set up your Ring cameras again. You may also set a static IP address for your cameras to make sure they are always connected to the network.

@Wadie, many thanks for sharing the steps that worked for you. 

Thanks,
Lovely

Wadie
Community Member

Update:

My Ring cameras all dropped off network again and this time I'm not able to reconnect them by restarting the network in the home app.  I contacted ring and they believe that because the devices require a 2.4g connection the way the Nest handles the TriBand is causing them to drop off.  They want me to find a way to connect to the 2.4 channel without connection to the rest.  

Long story short.. HELP!

Wadie
Community Member

Question: can I pause the 5g and 6g bands for a period of time and set the cameras up to connect to 2g?  If I create a DHCP reservation, would that lock the device to that band of wifi?

Juni
Community Specialist
Community Specialist

Hi Wadie,

 

Chiming in! Sorry for the delay. The option to connect to just 2.4 is not available. Our team is working hard to deliver the best experience for our users — I'd suggest you submit feedback about it. See the article below on how to do it.

 

Share feedback about Google Nest

 

When you use DHCP IP reservation, you're telling your Wi-Fi network to assign the same IP address to a specific device whenever that device connects to your network. Check out the link below for more information about it. 

 

DHCP IP reservation or Set a Static IP address for a device

 

I hope this helps,

 

Regards,

Juni