Google nest won't connect to network

[Joannadd_dd989]

Nest mini was working fine then got a new modem. Tried to connect to it on multiple devices and it says it cannot connect. Also tried in another house on different wifi and get same message. 

Went through all the troubleshooting options, even unplugging and waiting 10 seconds then plugging back in ten times.

Still nothing...

Only had but since September 12th but bought it from BM bargains.

[Ashepherdson]

Since you have a new network, the best and easiest way to reconnect is to do a factory reset of the nest mini, this avoids any potential ghost settings that a regular reset would have.  

https://support.google.com/googlenest/answer/7073477?hl=en-CA

[frances]

Hi All,

First, thank you Ashepherdson for answering this thread!

Hello Joannadd_dd989, just wanted to check in. Do you have any other questions or concerns? Let us know, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.