Google puck continually flashing blue

[JFILLY]

1. All points are brand new, bought and sealed together as a 3-pack.

2. I have tried making the problematic point the main router. When factory resetting correctly, the problematic point displays a white light, then 'flashes/blinks' blue (at which point, I release the button in the back). This continues to 'flash/blink' blue beyond 3 hrs. 
3. The home app isn't able to find the problematic unit become is never becomes discoverable with a 'pulsing' blue. It only remains 'flashing/blinking' blue.

[AbigailF]

Hey JFILLY,
 

Thanks for posting ― let's see what's happening.
 

A few questions:

• Does the Google Wifi point in question broadcast a setup SSID? You can check by going through your phone’s list of Wi-Fi networks.
• Did you try setting up your Google Wifi point wirelessly or through a wired connection?
• What’s the color of the status lights on the other router and points that were set up successfully?
• How far is the point from the main Google Wifi router?
• Did you get any message on the Google Home app during setup?
• Do you have any switches in your network?
   

Best,

Abi

[Wolly]

it's the same problem that I have too, trying to restore the modem always remains a fast flashing blue light and we are able to connect it

[AbigailF]

Hi Wolly,

To clarify, were you able to set up your Google Wifi point successfully or are you having issues with setting it up?

Regards,
Abi

[Wolly]

The problem has NOT been solved the router is not configured and is not detected

[JFILLY]

Same issue. 2 out of 3 worked. Last one did not.

[AbigailF]

Hey folks,

@JFILLY, could you provide the answers for the questions above to confirm the status of your device? This will help us determine how to best move forward.
@Wolly, what kind of Google Wifi device do you have? Is it the original Google Wifi, the Nest Wifi or the Nest Wifi Pro?

Best,

Abi

[Wolly]

Original Google wif, 1 pack version with 3 routers

[AbigailF]

Hi Wolly,

Thanks for confirming. What message do you get on the Google Home app whenever you try to set up?

Cheers,
Abi

[Wolly]

Google Wi-Fi is not detected Also tried to restore it but the process does not work.

[AbigailF]

Hey Wolly,

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Also, do you have Internet from your modem?

Give these steps a try:

Inspect the bottom of your main point for the setup network and setup code.
Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
If already connected, I need you to forget that network and reconnect back.
If not yet, I need you to connect to it and use the setup code as the password.
Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
Reinstall your Google Home app.
Attempt setup.
Try another phone.
If the issue persists, factory reset your device.

Let us know how it goes.

Best,
Abi

[AbigailF]

Hello Wolly,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hey Wolly,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi