Hi everyone,
Appreciate you lending a hand, PatrickP_Viking.
Shane729, thanks for posting ― let's get this sorted out.
A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Are you setting up Google Wifi or Google Nest WIfi? Also, do you have Internet from your modem?
Give these steps a try:
Inspect the bottom of your main point for the setup network and setup code.
Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
If already connected, I need you to forget that network and reconnect back.
If not yet, I need you to connect to it and use the setup code as the password.
Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
Reinstall your Google Home app.
Attempt setup.
Try another phone.
If the issue persists, factory reset your device.
Let us know how it goes.
Best,
Abi
