Does anyone know when our Google wifi random goes offline? This happened now when we leave the house for a few hours and come home to the system be offline.
I checked the modem via a hardwire connection to my computer and the internet was working fine. I had to unplug the modem and router twice in order to get the system back online.
have you been able to figure out why it happens?
the first time this happened we actually couldn't get the system back online? after having our modem reset by our cable provider the google wifi wouldn't connect. I returned the system to costco where I purchased it and bought a new one. Now the new one randomly went offline for no reason.
Sorry for the issues you're having with devices disconnecting. That sounds like a really frustrating experience. Let's work on this and get it sorted out. I do have a few questions to help us narrow things down.
If you have any other info about what's happening, let me know and we can get this worked out.
You don't need to enable IPv6. If it's turned off, leave it off as that's the default option. Unless you have a specific need for it, it's best to leave it off. I had you check in case you had turned it on at some point and it might have been causing some issues. We'll keep looking into things.
Thanks for the follow up. When reviewing the history in the google home app, I do see periods where the wifi network was off line but yet it wasn't since were have been online. For example in the app today it says the network came back online after 6 days and 22 hours. That's impossible.
We did change our internet service provider 2 weeks ago and since then the notification above shows and one other where the network was offline for 49 min, it was in the middle of the night so unnoticed without reviewing the history.
Thanks for continuing to look into this for us.