Does anyone know when our Google wifi random goes offline? This happened now when we leave the house for a few hours and come home to the system be offline.
I checked the modem via a hardwire connection to my computer and the internet was working fine. I had to unplug the modem and router twice in order to get the system back online.
have you been able to figure out why it happens?
the first time this happened we actually couldn't get the system back online? after having our modem reset by our cable provider the google wifi wouldn't connect. I returned the system to costco where I purchased it and bought a new one. Now the new one randomly went offline for no reason.
No I can’t figure it out on my end either. I did a lot of factory resets on all my devices. Re-added everything in again, same issue. I’m not sure, if maybe there is a device limit on these things? That’s the only thing I can think of.
Sorry for the issues you're having with devices disconnecting. That sounds like a really frustrating experience. Let's work on this and get it sorted out. I do have a few questions to help us narrow things down.
If you have any other info about what's happening, let me know and we can get this worked out.
Hey, lisa23. Here's how to check the IPv6 setting and change it. If it's turned on, try turning it off for now and checking for differences.
You don't need to enable IPv6. If it's turned off, leave it off as that's the default option. Unless you have a specific need for it, it's best to leave it off. I had you check in case you had turned it on at some point and it might have been causing some issues. We'll keep looking into things.
Hi again, lisa23.
I know it's been a while, but I wanted to touch base once more. I still haven't received word of a fix on this, but I wanted to see if you were still seeing the issue on your setup. If anything has changed, let me know. Meanwhile, we'll keep looking into things.
Thanks for the follow up. When reviewing the history in the google home app, I do see periods where the wifi network was off line but yet it wasn't since were have been online. For example in the app today it says the network came back online after 6 days and 22 hours. That's impossible.
We did change our internet service provider 2 weeks ago and since then the notification above shows and one other where the network was offline for 49 min, it was in the middle of the night so unnoticed without reviewing the history.
Thanks for continuing to look into this for us.
Hi again lisa23,
On your last update you mentioned the ISP change and what had been going on there. While I don't have anything new on this, I did want to check in and see if you had seen any changes on your end. If anything is different, either for the better or worse, let me know.
No worries, lisa23. I'm happy to hear it's been stable. Before we mark this as resolved, I'll leave this open for a few days to make sure things stay reliable. If anything goes wrong in the meantime, just let me know.
Thanks for the update. I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.