Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh issues

[rgaila]

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Original Poster:Jay Wohlken 

I have 400 mbps internet. My phone is showing 190 on a speed test app I installed. If I change to my modem’s wifi I stead of Google Wifi I get over 400. 

This is not correct behavior. I looked in the Google Home app and ran a mesh test with no issue. I see the Google wifi is receiving 445 mbps download. 

The whole reason I bought Google wifi was to improve speed and reliability. Why on earth is it slowing me down?  Can I correct this or get a refund?

[rgaila]

Hey there Jay Wohlken, 

I'm so sorry for the late response, but I wanted to hop in here to help. I understand how frustrating it might be to not be getting the speeds that you're hoping for, but I'm happy to look into this. 

I appreciate you doing a network/speed test and trying to figure out what the issue might be on your own. What does your network structure looks like? (e.g. Modem --> Switch --> other devices connected including the Google Nest Wifi router --> etc.)

Also, check your device placements & a possible Wi-Fi interference - Finding a good place for your Wifi devices can be a little challenging as wireless connections are very sensitive, anything that interferes to it or may cause congestion would really affect its performance. If you have 1 Google Nest Wifi router then your network is expected to get up to 2,200 sq ft Wifi coverage. However, there's a possibility that it might also interfering with the signals and traffic from other Wi-Fi networks which resulting for the area to be congested, especially if it’s sharing the same channel with the other wireless networks. Also, you may want to check if there are other wireless devices near your Google Nest Wifi router such as Microwave, Cordless Phone, Wireless speakers, Bluetooth devices etc. as they can cause a frequency interference. Try moving those type of devices away from your router, if possible.

I was also able to find this article that may help you as well.

• Troubleshoot slow Wi-Fi

Please let me know if you have any further questions or concerns. 

-From Garrett DS, Community Specialist.

[Jeff]

Hey, Jay.

I’m just checking in real quick to see if we needed anything else here or if we were able to resolve the problem. Let me know if there’s anything else I can do here.

Thanks

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks