iphone offline

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Ted 1345 

I have a google wifi router and AP's, but not a single iPhone or iPad can get connected to the internet.  Android is fine, OSX is fine and windows is fine.

iOS devices connect to wifi but cannot reach the internet.

Whats up?

[rgaila]

Hey there Ted 1345,

I'm sorry for the late response, but I wanted to hop in here to help. I understand wifi issues can be a pain to deal with, but I'm happy to take a look into this. 

I just have a couple questions if you don't mind. 

• What troubleshooting steps have you taken with the router or Google Nest devices?
• Have you double checked your Privacy settings to allow your phone or table to be visible by the network.
• Have you tried doing a factory reset of the entire network?

Please let me know if you have any further questions or concerns as I'm happy to help. I look forward to hearing from you. 

-From Garrett DS, Community Specialist.

[Jeff]

Hey, everyone.

I’m just checking in real quick to see if we needed anything else here or if we were able to resolve the problem. Let me know if there’s anything else I can do here.

Thanks

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks