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Google wifi issues

itamematio
Community Member

I've recently changed a setting on my modem and no longer have an internet connection to my Google Wifi point... All I did was restart the modem

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

What setting did you change?

You might have to factory reset your whole network ( https://support.google.com/googlenest/answer/6246619?hl=en ) then set it up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ).


I don't work for Google.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

Thanks again for helping here, @olavrb
@itamematio, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

JenniferV
Community Specialist
Community Specialist

Hi itamematio,

 

It's us again. We wanted to check if you still need help or have other questions and concerns. Feel free to let us know if you do.

 

Thanks for the help, olavrb and Mel.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer