Google wifi only seeing one device

[Gc6]

We set up a Google wifi mesh with 3 points in our house. My husband set it up on his iPhone and the app shows great connectivity at each point and he has great service on his phone. However, when looking at the data usage on the Google home app, only his device shows. It doesn’t show my phone, our iPad, or our MacBook. None of these devices has had improved connection in dead spots either. What are we missing here? 

[MichaelP]

Hello @Gc6 

Is it possible you have an existing WiFi system still running that is using the same network name and password as the new Google WiFi network? If so, that will either need to be shut down, or at least configured to use a different network name. That should force your other devices to connect to the new network.

[LovelyM]

Hello everyone, 

@MichaelP, thanks for giving out helpful suggestions.

@Gc6, have you tried doing the steps that were suggested? Let me know if that did the trick or not, so we can try something else. 

Best,
Lovely

[Gc6]

I’m still trying to figure out how to apply that- we’re using it to boost the current system but haven’t replaced it. 

[LovelyM]

Hi Gc6,

Got it! I'll keep this thread open for three more days so if you need more time, feel free to let me know. Kindly keep me in the loop as well once you replace your Wi-Fi name and password.

Cheers,
Lovely

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan