Google wifi point ignoring ethernet hardwiring

[TC2402]

Hi all,

I had a quick search and couldn't see anyone with this precise problem.  In my house I have a Google Wifi router, with two connected Google Wifi points.  I have an office at the bottom of the garden (which was out of wifi range) so used a hardwired ethernet connection to put another Google Wifi point there.  Setting that up was a bit buggy, but once I got it working it has worked like a charm since.

This morning I added another Google Wifi point in my house in my son's bedroom (at the top of the house at the back). 

I noticed that the wifi in my office is terribly slow and doing a mesh test showed that my connection in the office is weak.  Clearly what has happened is that my office Googl Wifi point has noticed that another Wifi point is in range and has decided to connect to that, rather than use the ethernet.

Is there any way I can "tell" the office Google Wifi to use the hardwired connection rather than the wifi mesh?

Thanks!

TC 

[YNS]

I had the same issue so would be interested to know if there is a solution to this 

[Jhonleanmel]

Hi folks,

Thanks for posting ― let's see what's going on.

Devices usually connect to the Wi-Fi point closer to it. Also, if your Google Wifi point is already hardwired to the main point, it should stay connected to the main point through the Ethernet cable.

Give these steps a try: 

1. Turn off IPv6.
2. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
3. Unplug the power from your Google Wifi devices for 2 minutes.
4. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[TC2402]

Thanks Mel - just to check my understanding.  These are settings in the Google Home app on my mobile phone - under "Advanced Settings" in the Google Nest Wifi section?

Thanks,

TC

[Jhonleanmel]

Hi TC2402,

Yes, that is right. Here are some links for your reference:

• Change your DNS server
• IPv6
• Restart Google Nest Wifi or Google Wifi devices

Regards,
Mel

[JenniferV]

Hi folks,

Thanks for the help here, Mel.

TC2402, were you able to check the support website articles provided by Mel? Do you still need help?

YNS, how's it going? Have you tried the suggested steps above?

Thanks,

Jennifer

[YNS]

Yes I have , unfortunately the speeds when connected to a wifi point are still a 10th of what I get when connected to the main nest unit. I’m assuming there’s nothing else I can do about that and it’s expected behaviour

[JenniferV]

Hello YNS,

Thanks for getting back to us. Could you please try to do a speed test using your computer of phone that is directly connected to your ISP?

Thanks,

Jennifer

[YNS]

With the speed test direct to the isp I get close to 500mbs , same if I connect to the main google WiFi router 

[Jhonleanmel]

Hi everyone,

Thanks for the help here, @JenniferV.
@YNS, thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jhonleanmel]

Hey YNS, 

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

[TC2402]

Hi Mel, thanks for the reminder - I have now filled in the form.  Appreciate your help.  TC

[Jhonleanmel]

Hey there, 

@TC2402, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 
@YNS, I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Juni]

Hi YNS,

I just wanted to follow up to see if you were able to fill up the form so we can further assist.

Thanks,

Juni

[Jhonleanmel]

Hi YNS, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[EmersonB]

Hey YNS,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Emerson