Google wifi won't connect

[CarolineOM]

Hi 

I'm sure this issue must have been covered before but I can't find it, so apologies if this duplicates queries and hoping someone can point me in the right direction.

I just bought the Google wifi three point pack (wifi not nest) and all the set up goes fine until after I create the network name and password when it says it can't connect to the internet. The blue  light continues pulsing on the point.  

I have read different help articles and don't know if I am supposed to use one of the points instead of my modem (and plug the ethernet cable into wall) or attach the point to the modem using the ethernet cable. Anyway, I have tried both and the same thing happens (described above). I have read about the primary point, but all the points look the same - how do I know which is the primary? Also I have read it might be my WAN or LAN settings but I can't find these on the google home app. I am in Portugal and bought the pack from the online Google store for Portugal. I have read thaqt it is available here now so this shouldn't be the problem (though the pack was shipped from Holland). I've run out of ideas and would appreciate any help or advice. Many thanks in advance for any replies.

Any help appreciated.

[olavrb]

About WAN:

• https://support.google.com/googlenest/answer/6246630?hl=en

What happens if you connect the modem straight into your PC, do you get internet? What IP do you get?

If yes:

• How did you connect everything up? Modem, cables, switches, routers, and to/ from what ports.
• Have you tried to set it up from a different Android, iOS or iPadOS device with the Google Home app?

Set up guide:

• https://support.google.com/googlenest/answer/9548301?hl=en

[CarolineOM]

Hi Olavrb

Thank you for your reply. My pc is a laptop and it doesn't have anywhere to plug the ethernet cable from the google wifi point.

I keep trying to connect following the instructions in the pack and it always fails after I create a network name and password - then it says it's not connected and to check I'm online.

The other link you sent is to nest and my problem is with google wifi.

Caroline

[Bcalitri]

I am currently having this issue, we’re you able to fix it?

[CarolineOM]

Hi,

Yes. It was because I had a VPN on on the phone I was using to set it up. I turned it off and everything was simple. 

[Bcalitri]

Thank you very much. I too have a vpn on my phone. I disconnected it and was able to set up the primary point. Thanks again 

[Jeff]

Thanks for sharing the fix, CarolineOM. I'm happy to see things working for you, Bacalitri.

Before I mark this as resolved, is there anything else you might need? If there's more we can do, just let me know.

Thanks.

[Jeff]

I'm glad to see you got things working, CarolineOM.

VPNs can obviously be great, but they can introduce a bit of weirdness into the home network settings and how things communicate back to Google. Definitely make sure you don't have the VPN settings in place if you're trying to set up hardware, especially a router.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

[AmyM]

I’m at a complete loss here. I can’t connect to my WiFi and is failing every time. I also don’t have the option in my settings to toggle to work with ISP. What can I do? I’ve reset everything multiple times, unplugged and plugged back in, checked and double checked connections, etc. 

[Loureed]

Did you ever get this resolved? I’m right in the middle of it and about ready to throw it against the wall!

[CarolineOM]

Yes, I turned my VPN off and then everything was fine