I'm sure this issue must have been covered before but I can't find it, so apologies if this duplicates queries and hoping someone can point me in the right direction.
I just bought the Google wifi three point pack (wifi not nest) and all the set up goes fine until after I create the network name and password when it says it can't connect to the internet. The blue light continues pulsing on the point.
I have read different help articles and don't know if I am supposed to use one of the points instead of my modem (and plug the ethernet cable into wall) or attach the point to the modem using the ethernet cable. Anyway, I have tried both and the same thing happens (described above). I have read about the primary point, but all the points look the same - how do I know which is the primary? Also I have read it might be my WAN or LAN settings but I can't find these on the google home app. I am in Portugal and bought the pack from the online Google store for Portugal. I have read thaqt it is available here now so this shouldn't be the problem (though the pack was shipped from Holland). I've run out of ideas and would appreciate any help or advice. Many thanks in advance for any replies.
Any help appreciated.
What happens if you connect the modem straight into your PC, do you get internet? What IP do you get?
Set up guide:
Thank you for your reply. My pc is a laptop and it doesn't have anywhere to plug the ethernet cable from the google wifi point.
I keep trying to connect following the instructions in the pack and it always fails after I create a network name and password - then it says it's not connected and to check I'm online.
The other link you sent is to nest and my problem is with google wifi.
I'm glad to see you got things working, CarolineOM.
VPNs can obviously be great, but they can introduce a bit of weirdness into the home network settings and how things communicate back to Google. Definitely make sure you don't have the VPN settings in place if you're trying to set up hardware, especially a router.