12-01-2022 03:10 PM
Hi
I have Google Wifi connected to Fios router (~10 years old). Bought new Nest Wifi and trying to setup via Google Home App. It can find the device for setup but at next step always says cant connect to network etc.
I have not done anything to my old Google Wifi setup (except to unplug it and use the modem cable to connect instead to the Nest Wifi - i see some suggestions that i need to purge the original google wifi from my Google Home app - i am nervous to do this in case i end up with no internet)
I thought this would be more seamless . Am i doing something wrong ?
Thanks, K
Answered! Go to the Recommended Answer.
12-01-2022 11:48 PM
A Google Home home can only have one network in it. For testing you could create a new, empty Google Home home and set up the new Nest Wifi devices in that, that way you'll keep the old network if you want to be able to switch back fast.
But if you want the new Nest Wifi network in your existing Google Home home, the old network must be factory reset and deleted. Or purged, as you say. 🙂
12-04-2022 06:53 PM
This is perfect - thanks for help olavrb . I disconnected google wifi network and then the setup for nest wifi was really smooth and straightforward. Thanks for confirming. Note to google - there is probably an easy message you could add in the setup when I try to add a nest wifi that would just confirm I need to first delete the existing wifi that it knows about
12-01-2022 11:48 PM
A Google Home home can only have one network in it. For testing you could create a new, empty Google Home home and set up the new Nest Wifi devices in that, that way you'll keep the old network if you want to be able to switch back fast.
But if you want the new Nest Wifi network in your existing Google Home home, the old network must be factory reset and deleted. Or purged, as you say. 🙂
12-04-2022 06:53 PM
This is perfect - thanks for help olavrb . I disconnected google wifi network and then the setup for nest wifi was really smooth and straightforward. Thanks for confirming. Note to google - there is probably an easy message you could add in the setup when I try to add a nest wifi that would just confirm I need to first delete the existing wifi that it knows about
12-07-2022 06:40 PM
12-11-2022 05:11 PM
Hi kmac1234,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Abi
12-12-2022 05:32 PM
Hey kmac1234,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi