Help filing a warranty claim for google wifi

[jybell110]

Hello, I bought the three pack google Wi-Fi from Target in December and two of the three are no longer working. They are still under warranty and I’m looking to get the two replaced. Can someone help me get this started?

Thanks

[LovelyM]

Hello jybell110,

Thanks for reaching out. I'm sorry for this experience.

A few questions: are the two Google Wifi points still powered on? If yes, what's the LED status of your devices? What troubleshooting steps have you tried?

Please tell me more about the issue that you're having with your Wifi devices so we can help you get them up and running. If all the troubleshooting steps have been exhausted, then I'll escalate you to our senior specialist team for a warranty claim. 

Looking forward to your response. 

Best,
Lovely

[jybell110]

One does not light up at all at the other one blinks an orange red color. I’ve disconnected both for long period of time. I’ve tried a different cord, I’ve switched them from different power sources and it still the same on both devices 

[Alex_S]

Hi jybell110,
 

Thanks for the information. Have you tried to factory reset these two Google Wifi devices, and then try setting it up?

Warmly,
Alex

[Alex_S]

Hi there,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Alex

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,
Alex