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Home App crashing with google wifi

Truckermal
Community Member

Hi.

 

Picked up 3 google wifis today and they will not connect up! I have tried everything at this stage and when it gets to connecting it on the Home App the App crashes back to the start.

 

How do I fix this?

6 REPLIES 6

Truckermal
Community Member

Anyone?

Truckermal
Community Member

Absolute piece of **bleep** from Google 

Jeff
Community Specialist
Community Specialist

Hi, Truckermal.

Sorry to see you're having troubles with setup. I know it's a frustrating thing not to be able to get new tech up and running. It sounds like the issue might be on the app side or the device running the app. Let's look deeper into things.

  • Are you running iOS or Android?
  • Have you tried uninstalling the Home app and reinstalling it?
  • Are you sure you're running the most updated version of the Home app?
  • Do you have any other devices you can possibly use to try setup (another cell phone or tablet)?
  • Are you using the QR code to set up the devices, or are you using the imprinted code?

If you can give me a bit more to go on, we can find a fix.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Truckermal.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Truckermal
Community Member

I dumped it worst piece of crap I ever bought. 

Jeff
Community Specialist
Community Specialist

Sorry to hear that we weren't able to work things out for you, Truckermal. Hopefully the solution you've gone with works out for you. I'll go ahead and close up the thread. 

Thanks.