cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

new problem setting wake up alarms on Google Points

cgulls
Community Member

(note that I selected "iOS" in the dropdown but the issue started with the Google Point devices).

For over a year, I've been able to tell Google to wake me up at 5:30 a.m. to the Grateful Dead channel (for example).  I'd do this by "OK, Googling . . . " the Point on my nightstand.

For the past few days, the alarm didn't go off on the nightstand but, instead, went off on a different point in the hallway.  I thought maybe I was speaking too loudly and the other Point heard me (doubtful, though, because the nightstand Point acknowledged my request). 

I restarted both Points.  This morning's alarm didn't go off at all.  

I just tried to test it by initiating an alarm through the Google Home app on my iPhone.   When I tap on Alarms and Timers (which evidently isn't the way to set the alarm through the app, I also learned)  the screen shows

 

.

be completed.

(HMERelayConnection DataErrorDomain error -100.)

 

Can somebody nudge me in the right direction to get this fixed?  Thanks!

1 Recommended Answer

Jeff
Community Specialist
Community Specialist

Hi, cgulls.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

View Recommended Answer in original post

6 REPLIES 6

Jeff
Community Specialist
Community Specialist

Hey, cgulls.

Sorry for the difficulty you have been having with your alarm settings. It sounds like it's been quite frustrating to sort out. Let's look into things and get things working. I do have a couple of questions for you.

  • If you ask the Assistant what active alarms you have, what does it say?
  • Do you have any routines set up in Home that might be interfering with alarm settings?

It's odd that something that was regularly working would cut off like that. Hopefully with some digging we can get you back to a reliable schedule again.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, cgulls.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

cgulls
Community Member

Hi Jeff,

Sorry, I missed the notification that you replied!  So, somehow, it seems to be working.  I don't know what happened or what I did (if anything) other than rebooting the two Points.  Hopefully, this was just user error that I won't repeat (or will figure out what the heck I did if I do it again).

Note that I didn't have any routines set up. 

Thanks for your help!

 

Jeff
Community Specialist
Community Specialist

No worries, cgulls! I'm happy to hear that it's working well and thanks for the added info about the routines. Sometimes tech just confuses us with the odd hiccup here and there. 

Before I mark this as resolved, is there anything else you might need?

Thanks.

cgulls
Community Member

I don't think so.  "Resolve" away!   And thanks again.

Jeff
Community Specialist
Community Specialist

You're welcome, cgulls.

If anyone needs anything else, feel free to open up a new discussion.

Thanks!