cancel
Showing results for 
Search instead for 
Did you mean: 

How do I change my network name and password

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Coral Cummins 

 

I switched providers and have not been able to figure out how to update the system with the new info

8 REPLIES 8

rgaila
Community Specialist
Community Specialist
Hi Coral Cummins,
 
I'm assuming you're using a speaker or display.  If you've already changed to a new Wi-Fi network, to resolve this you have 2 options:
  1. Factory reset your device, then set it up again using your new Wi-Fi network and password.
     
  2. If you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

 

-From david.king, Gold Product Expert.

robertsinclair
Community Member

what should i do about changing the network and how do I do it?

 

 

 

Jeff
Community Specialist
Community Specialist

Hey, robertsinclair.

It looks like you were asking how to change your network name and password. You can update this in the Home app. The steps are below.

  1. Open the Google Home app Google Home app.
  2. Tap Wi-Fi  and then Settings .
  3. Enter a new network name.
  4. Tap Save.
  5. Tap Wi-Fi  and then Show password.
  6. Tap Edit .
  7. Change your password.
  8. Tap Save.

That will let you update both aspects of your network ID. If you have any issues with this, please let me know and I'll be happy to help out more.

Thanks.

garyiden
Community Member

Hi Jeff, when I follow your steps I get an error saying "Unable to communicate with your network at this time".  Thoughts?

Jeff
Community Specialist
Community Specialist

Hi, garyiden.

Sorry about that additional layer of difficulty there. Let's try resetting your connection to cloud services to see if that helps. Here's the process for that.

Open the Google Home app.

  1. Tap the WiFi icon.

  2. Tap Settings.

  3. Select Privacy settings.

  4. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

  1. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.

  2. Disconnect the power adapter from the Nest WiFi points.

  3. Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.

  4. Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.

  5. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).

  6. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

If after doing the cloud service reset you are still stuck, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.

It's been a while since we had any activity here, but I wanted to see if anyone was still having the same issue after trying the troubleshooting steps. If so, please let me know and we can keep looking into things.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks