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Original Poster: Coral Cummins
I switched providers and have not been able to figure out how to update the system with the new info
-From david.king, Gold Product Expert.
It looks like you were asking how to change your network name and password. You can update this in the Home app. The steps are below.
That will let you update both aspects of your network ID. If you have any issues with this, please let me know and I'll be happy to help out more.
Sorry about that additional layer of difficulty there. Let's try resetting your connection to cloud services to see if that helps. Here's the process for that.
Open the Google Home app.
Tap the WiFi icon.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
If after doing the cloud service reset you are still stuck, please let me know.
It's been a while since we had any activity here, but I wanted to see if anyone was still having the same issue after trying the troubleshooting steps. If so, please let me know and we can keep looking into things.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.