How do I fix the problem when I says, I’m connected to the WiFi and mini but the “WiFi” isn’t workin

[abellaj]

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Original Poster:Skye Millor-hammond

Not connecting properly, need more clarification

[Jeff]

Hi, Skye Millor-Hammond.

Thanks for reaching out to the community with your question. I can see that you're having some issues with your Nest Mini and your WiFi network. I imagine that's frustrating and I'll be happy to help you figure that out.

I do need a few more details about what is going on with your device, however. When you say that the Nest Mini isn't connecting properly, can you elaborate a bit on that?

• Is this the only device that's having issues with connection?
• Is the Mini giving you any error messages or does it have any flashing lights?
• Can you see the Nest Mini in the Google Home app?

If you can give me a bit more to go on, we can definitely get this figured out. I look forward to hearing back from you. Thanks.

[Jeff]

Hey, Skye.

I’m just checking in real quick to see if you needed anything else here or if we were able to resolve the problem. Let me know if there’s anything else I can do here and I would be happy to keep helping out.

Thanks

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks