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How do I get my local devices listed under main user in home app moved over to that user?

nkouri
Community Member

I just migrated over my nest doorbell and thermostat to google home app and had to set up a different gmail account to do that and now have 2 accounts on my home app.  Wondering how I can get it all under one account as my nest mesh wifi is under the other account and shows up as local devices on the new account.  I was on hold for hours to get the migration over and not sure I have it in me to wait for that service to figure this out.

1 ACCEPTED SOLUTION

olavrb
Gold Product Expert
Gold Product Expert

Reset the devices that are currently in the account you don't want to use, then set them up from scratch with the correct account.


I don't work for Google. I'm here to help and learn more.

View solution in original post

9 REPLIES 9

olavrb
Gold Product Expert
Gold Product Expert

Reset the devices that are currently in the account you don't want to use, then set them up from scratch with the correct account.


I don't work for Google. I'm here to help and learn more.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, as always, thanks for helping out — appreciate it!

 

@nkouri, how's it going with your Google Nest WiFi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi nkouri,

 

I'm just checking in to see if you still need assistance with this issue. Feel free to reply to this thread if you still need more help.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

nkouri
Community Member

thank you Jeff, I have not reset my system and re added to new nest account as I am scared I will lose wifi and mess it up!

Jeff
Community Specialist
Community Specialist

Hey, nkouri.

I understand the hesitation to reset the devices and set them up once more. Unfortunately resetting them (factory reset) would be the only way to fully get them transferred over to the single account. But since settings are saved on the Home app, you'll only need to run setup on the devices, not the entire network. If you have any issues setting things up, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, nkouri.

I just wanted to follow up to see if you tried that reset and if it worked out for you. If you have any issues still, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, all.

It looks like we've slowed down again. We'll be closing up the thread soon unless anybody needs this to be kept open, so let me know if you still need some help here.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks