How do I unpause devices. They seem to disappear from my list when I pause them. Help

[abellaj]

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Original Poster:Eric Perez 1556

Restarted network. Deleted the device settings and reset.

[Jeff]

Hi, Eric Perez 1556.

Sorry for the issues you're having not being able to see and unpause devices. I imagine that's pretty frustrating and confusing. Let's see if we can work out a solution for you on this.

I can see that you have tried some of the troubleshooting, thanks for letting me know what you have tried so far. This is actually a known bug that is being worked on now and a fix should be inbound soon. In the meantime, there is a workaround that people are finding success using. You can set up Family Groups using the Home app. Add any paused devices to a group and then you can unpause them all at once. Instructions for doing so are below.

1. First, create a group that includes your paused devices: https://bit.ly/3byENcw
2. Second, pause and then unpause that group: https://bit.ly/3tCLstD

If you are still unable to unpause your devices after that, please come back and let me know and we'll continue to look at options. Thanks.

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.