Huawei pro 2 with google nest WiFi pro

[Aymanai]

Hi

My internet router provided by isp is a Huawei Pro 2. I have my google nest WiFi pro connected to it via an Ethernet cable and I am using Google nest WiFi pro as my main router at home. 
the problem i am facing is that my internet keeps disconnecting while google WiFi is connected to my pro 2. I was advised by my internet provider to disconnect google WiFi and my internet will be stable. I tried that and the internet became stable. 
my question is, is there any compatibility issue between Huawei Pro 2 as internet provider and google nest WiFi pro as a router? And is there anything I could do to fix the issue?

thank you

[David_K]

Have you tried removing your ISP router and connecting your incoming line directly to your primary Nest Wifi Pro?

If that doesn't work, and you need to keep your Huawei Pro 2, you'll likely need turn off the Wifi on your ISP router and put it into bridge mode. If you're not sure how to do that, refer to the manufacturer's support website or documentation.

[LovelyM]

Hello everyone, 

@David_K, thanks for the assistance here.

@Aymanai, I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Best,
Lovely

[LovelyM]

Hi Aymanai, 

I know it has been a while, but I want to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Cheers,
Lovely

[Aymanai]

Thank you for your follow up

i found an option in the google nest WiFi setting where I can follow my ISP DNS setting. I selected that and it seems that solved the problem. 
I will try it for a few days and let you know otherwise.

[LovelyM]

Hey there Aymanai,

No biggie! I'm glad to know that using your ISP DNS settings solved your concern. I'll go ahead and keep this thread open for three more days so you can observe your network performance and inform me if you encounter any issues.

Thanks,
Lovely

[Aymanai]

hi

i have another issue I hope you could help me with. I have a harmony hub and a piper security camera. Both are connected to the google nest WiFi Pro. However, they keep disconnecting. And when I restart my google WiFi, they reconnect again automatically. After a while, they get disconnected again.

is there a solution for this?

[LovelyM]

Hello Aymanai,

If you haven't already, factory reset your Harmony Hub and Piper security camera before configuring them on your Wi-Fi network. You can set a static address for both devices if they still disconnect from your mesh system.

Awaiting for your response. 

Cheers,
Lovely

[LovelyM]

Hello Aymanai, 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Regards,
Lovely

[LovelyM]

Hey there Aymanai,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks,
Lovely