I can’t see my Nest devices in the Nest app

[Paot]

This issue started last Friday. I don’t see my nest devices in the Nest app.

I appreciate any help pls.

 

[Ryan_G]

Hi Paot,

Thanks for reaching out and we're sorry to hear about what happened.

If you're still experiencing this issue on the app, let's try the following to help you:

• Close and re-open the Nest app.
• Make sure that your mobile device is connected to the internet. 
• Restart your Wi-Fi router and your mobile device.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey Paot,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Paot]

Ryan,

Thanks for your reply. Still having the same problem. 

I tried to re-install them in the app, the smoke detectors worked but the thermostat didn’t do it because it ask for a code. When I follow the instructions says that the thermostat is already registered so no code is given to proceed. 

I also tried to install it in the google app, but I got an error message.

 

 

[Ryan_G]

Hi Paot,

Thanks for getting back to us.

We'd like to know which Nest Thermostat are you using? Did you create multiple home structures in the app? Also, could you check the username you've used to log in the app?

I hope to hear from you soon.

Best regards,

Ryan

[Paot]

s/n: 09AA01C46170RKU

#

just one MiCasaSuCasa

[Paot]

Nest Pro

#

[Ryan_G]

Hi Paot,

Thanks for your update.

Have you tried doing a complete factory data reset on your Nest thermostat? 

Regards,

Ryan

[Ryan_G]

Hey Paot,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan