03-29-2022 07:53 PM
This issue started last Friday. I don’t see my nest devices in the Nest app.
I appreciate any help pls.
04-07-2022 01:52 PM
Hi Paot,
Thanks for reaching out and we're sorry to hear about what happened.
If you're still experiencing this issue on the app, let's try the following to help you:
Let us know how it goes by replying to this thread.
Best regards,
Ryan
04-10-2022 04:25 PM
Hey Paot,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Best regards,
Ryan
04-11-2022 05:03 PM
Ryan,
04-16-2022 04:05 PM
Hi Paot,
Thanks for getting back to us.
We'd like to know which Nest Thermostat are you using? Did you create multiple home structures in the app? Also, could you check the username you've used to log in the app?
I hope to hear from you soon.
Best regards,
Ryan
04-18-2022 11:10 AM
s/n: 09AA01C46170RKU
#
just one MiCasaSuCasa
04-18-2022 11:12 AM
Nest Pro
#
04-23-2022 06:07 PM
Hi Paot,
Thanks for your update.
Have you tried doing a complete factory data reset on your Nest thermostat?
Regards,
Ryan
04-26-2022 07:01 PM
Hey Paot,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Best regards,
Ryan
04-30-2022 05:53 PM
Hey there,
Thanks for being here in the Google Nest Community.
I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Have a great day.
Best regards,
Ryan