I can't turn on the internet or connect the device to my cell phone

[laracardoso]

I can't put the internet on Google, because I changed residence and the device is still connected to my old address

[David_K]

If you've changed address (and probably changed internet service provider), you'll need to factory reset your Nest Wifi devices using the physical button on them (not using the Home app) and set them up again.

Factory reset your Wifi device - Google Nest Help