09-26-2021 06:59 AM
I have moved flats and have a new WiFi but my nest has connected to the WiFi but comes up with a constant-sorry somethings not right…’ I have removed and replaced the app, I have reset the best to factory settings but it won’t connect’
can anyone help
09-26-2021 12:29 PM
You turned Bluetooth and location on? Also during configuration it should be better in near vicinity of the device (<1m).
09-27-2021 06:11 AM
10-05-2021 10:24 AM - edited 10-05-2021 10:24 AM
Hi All,
First, thank you to both FamilySchmidt and davidking for answering this thread!
Hello Tom580, just wanted to check in. Do you have any other questions or concerns? We're here to help!
10-06-2021 09:41 AM
Hi! I've tried factory resetting the device, but to the same result as before. The process involves connecting to the WiFi, so it appears to connect, but it still doesn't work. As I'm in uni halls, I can't change the router settings or the network name. Thanks for the suggestions guys, I appreciate it.
10-06-2021 10:10 AM
That part about being in uni halls is crucial, that generally means you're using what's known as a captive portal, that requires you to login to the Wi-Fi first to be able to connect to the internet. Chromecast, Google Home and Google Nest devices don't support these kind of Wifi systems, known as captive portals, that require you to login first to be able to access the internet.
10-11-2021 03:07 PM
Hi All,
Thank you Tom580 for your reply back! I am sorry to hear that the issue is still not resolved.
Just wanted to check in, have you tried the troubleshooting steps from davidking? Also, thank you for your help davidking!
I look forward to your response, let's get this issue resolved. Thanks!
10-12-2021 11:43 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.