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I’ve moved house and can’t connect my google mesh boosters, they’re pulsing orange :(

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Ronnie Hopkins

I’ve connected the first google mesh wifi point fine but the additional ones are pulsing orange when i plug them in, recently moved house but didn’t have this issue in old house.. also with same internet provider

5 REPLIES 5

abellaj
Community Specialist
Community Specialist
Hi Ronnie Hopkins,
 
A pulsing orange light means the Wifi point has no internet connection. If your primary Wifi point is working fine, the simplest way to fix this may be to reset them and add them to your network again (refer to the "Add an additional point" section.)
 
From: David
(Gold Product Expert)

Jeff
Community Specialist
Community Specialist

Hi, Ronnie and Ghavok00.

Sorry for the issues you're having getting your WiFi points set up properly. I imagine that's quite frustrating to deal with.

The pulsing orange light is the point indicating that it is not receiving any sort of Internet connection. Make sure that your primary point is set up, connected, and that it's properly creating a WiFi signal that devices can connect to. From there, you are ready to set the points up. Another thing to make sure is that the points are close enough to the primary router that they are within WiFi range.

If you still can't progress through setup beyond the pulsing orange light, please come back and let me know and we'll see what else might be happening here. Thanks.

Jeff
Community Specialist
Community Specialist

Hey, all.

I just wanted to check in real fast to see if we still needed any help here. If so, let me know and I'll be happy to help.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks

Ghavok00
Community Member

Good evening, I have the same problem of the pulsating orange light. I have done the factory reset, I have restarted the network, I have disconnect power to modem and Google mesh router point and still I cannot connect the two additional wifi mesh points.