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IOS devices showing offline while connected

WillemT
Community Member

Lately my Apple TV is showing as offline even while connected on my Nest Home. And my partner just told me her iPad and Apple TV are showing as offline while connected on her Google WiFi as well.

This of course makes checking who is online impossible.

Is there some system change that I'm not aware of?

13 REPLIES 13

Mydinas12
Community Member

I just noticed the same issue with my iPhone when setting up a new point in the bedroom. Shows offline but whenever I check the connection it says great.

Me three. I’ve been trying to set up for 3 days. I’ve got 3 of 4 points running but they show as “offline”. However they are running smoothly. But I cannot connect the 4th point. Really frustrating and makes me never want a Google product again. Do you think it’s an iOS issue?  That seems to a thread in the threads lol. 

I've been using Google and Nest WiFi for over three years. This is a first.

I'm also wondering if it's an iOS issue since it seems limited to their products 

Mydinas12
Community Member

So I restarted the Wi-Fi post last night and when I checked the app it was fixed. So maybe try that?

It’s all very mysterious…. I decided to try and turn off my Verizon wifi (I think I inadvertently had two routers going- I’m not technically savy on all this but many reported that was an issue.). I decided I’d wasted way too much time on this and went to do other things. I just checked mine after reading your message and all are online. I don’t get it. Lol. Coincidence? Who knows. But thank you!

WillemT
Community Member

Already did. No joy. I'm glad it got sorted for you, tho.

Jeff
Community Specialist
Community Specialist

Hi everyone,

 

Sorry for the confusion and frustration you're having with the devices appearing as offline. It looks like some of you have found fixes, and I appreciate you sharing that here. For those still having troubles, would you mind answering a few questions?

  • Have you tried clearing the cache on your Home app?
  • What is your setup wiring for your network? For example, does it go directly from your modem to your router or are there any other devices in between?
  • Have you reviewed your permissions for the Home app in iOS to ensure Home has the proper permissions?

If you can think of any other details that might be helpful, feel free to let me know.

 

Thanks,

Jeff

WillemT
Community Member

Hi Jeff,

I run Home in Android. The only apple item I have is Apple TV. 

Nest runs connects straight off the modem and never had any issues 'seeing' Apple TV.

Cleaning the cache makes no difference: Apple TV is still not seen 

My GF runs Home in iOS. Same setup for Google Wifi ( she doesn't have Nest yet)

 

 

 

 

 

 

Jeff
Community Specialist
Community Specialist

Hey WillemT,

 

Sorry for the late response here. I wanted to let you know that a firmware release was going to be released soon for the WiFi devices and there is some improvements with iOS in the update. I don't know if you're still seeing the same issue, but hopefully this update will clear things up for you. Let me know if you have any questions about updating.

 

Thanks,

Jeff

WillemT
Community Member

Hi Jeff,

Thanks so much for the reply. I'll look forward to that. Any idea around when that would happen?

Best,

Willem

Jeff
Community Specialist
Community Specialist

Hey WillemT,

 

The rollout goes in waves to devices. It starts a bit slow and then picks up pace. By the end of the month all devices will have the update, but most people will have it sooner than that. Updates usually download and install overnight as to not interrupt use during the day. Let me know if you have any other questions.

 

Thanks,

Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for the information, Jeffrey.

 

WillemT, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

 

Best,
Mel