Inaccurate device list, mismatched connections.

[nojodas67]

I'm finding that the device list is inaccurate most times.    For example, if someone in my house has a phone connected to wifi on the guest network, it will sometimes show up on the list of devices connected to the regular wifi network.   Some devices connected to wifi will not only be listed on the wrong network but they'll also be listed as a "wired" connection.      I feel that the list of devices connected to my networks cannot be trusted.   This NEVER happened with my  Linksys router.  

Is anyone else experiencing this?  I don't think this is something I can tolerate, especially since I know I can just switch routers again and not have this issue, which is a deal-breaker for me.   I need to be able to trust the list of devices.   Another annoying issue is not being able to remove inactive clients from the device list, after they've been inactive for several days.  The only solutions I've been able to find is that inactive devices will eventually fall off the list after 60 days of inactivity, which is unacceptable for me.  

[olavrb]

Yup, long standing issue with no fix. I experience the same.

• 190110 | https://www.reddit.com/r/GoogleWiFi/comments/aefvxw/device_on_guest_network_appears_as_wired/
• 190125 | https://support.google.com/s/community/forum/345657/thread/1274651
• 191012 | https://support.google.com/s/community/forum/345657/thread/22492825
• 200923 | https://support.google.com/s/community/forum/345657/thread/72744980
• 210611 | https://support.google.com/s/community/forum/345657/thread/113159869
• 210824 | https://www.reddit.com/r/GoogleWiFi/comments/paaaw4/guest_network_devices_listed_under_primary/
• 210911 | https://www.reddit.com/r/GoogleWiFi/comments/pmg5ja/guest_network_devices_grouped_with_main_network/
• 210914 | https://www.googlenestcommunity.com/t5/Nest-Wifi/Device-on-guest-WiFi-network-showing-as-quot-Wired-...

I guess our choices are to either accept it, or move on to a different home network system.

[olavrb]

Read in an old thread that disabling "Cloud services" then turn it back on fixed it for some. Maybe worth a try.

• Google Home app -> Wi-Fi (icon) -> Settings (icon) -> Privacy.

[nojodas67]

Tried that.  Didn't work.  Thanks. 

[EdwardT]

Hi folks,

@olavrb, thanks for the help.

@nojodas67, thanks for reaching out. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi nojodas67,

Just checking back in, were you able to fill out the form? Let me know if you have questions and I'd be happy to assist.

Thanks,

Edward

[nojodas67]

I'm not going to fill out the form.  It requires personal information, which I'm not willing to give out.  I already explained the issues in great detail in my original post and you have plenty of information to be able to fix them.   

Furthermore, from what I've read, this is a LONG standing issue and I'm sure many people that have reported this same issue have filled out "THE FORM".  I'm not going to give GOOGle my personal information just so it can profit from selling it.     Besides, what good is filling out the form?  It's been several years since it's been reported and Google has done NOTHING to fix it.

[EdwardT]

Hi nojodas67,

I'm sorry if you feel that way. The form would enable us to create a case for you so our team would reach out to you so we can investigate further.

Thanks,

Edward

[nojodas67]

Ok great...now one of the Google mesh routers has stopped working.  It will not power on.  I'm ready to throw these things in the trash and go back to my trusty linksys router.  

[EdwardT]

Hi nojodas67,

I'm sorry to hear that one of your points is no longer turning on. Have you checked if the power outlet where it's connected has power? Also, is it broadcasting the temporary setup network?

Thanks,

Edward

[nojodas67]

If you're asking if I have performed the most basic diagnostic procedure, then the answer is yes, the wall outlet is live, I plugged in my reciprocating saw and it worked.  The router will NOT turn on at all, so the answer to your second question is NO, it is not broadcasting the setup wifi signal. 

[EdwardT]

Hi folks,

@LittleBit, thanks for the help!

@nojodas67, thanks for confirming. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi nojodas67,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions.

Thanks,

Edward

[EdwardT]

Hi nojodas67,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[nojodas67]

Ok, I filled out the **bleep** form.  I highly doubt anything will be resolved.  This has  been an ongoing problem for many years, as reported by other members, through their "forms". 

[EdwardT]

Hi nojodas67,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward

[LittleBit]

That happened to us, we had to go get a brand new one from the Google office. It happened after a power failure & it never worked again.  We were advised to come get a new one.