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Iphones won't connect to devices while I'm away from home.

TheRaginCajun
Community Member

I am the main account tired to my Google home wifi. When I travel out of town for more than a few days, two iphones in the house can no longer connect to several apps while on wifi. My Samsung smart TV also has connectivity issues. 

7 REPLIES 7

EdwardT
Community Specialist
Community Specialist

Hi TheRaginCajun,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your devices. I'd love to know more about this and I have a few questions:

 

  • When did the issue start?
  • have you checked if there are paused devices on the Google Home app?
  • Aside from the apps that your devices can't connect to, can they access the internet?

 

Looking forward to your response.

 

Thanks,

Edward

 

The issue has happened several times. Usually within 2 days of me leaving town. Netflix appears to work as well as normal internet. Disney and prime video seem to not work at all. 

Jeff
Community Specialist
Community Specialist

Hi, TheRaginCajun.

Sorry for the late reply here, but I wanted to come back and see if you're still seeing this issue. Also, are you getting any network offline notifications from the Home app or any other alerts when problems occur? Is there any pattern with the disconnects, such as time of day or anything you know of?

If you're still seeing the problem, let's get this worked out for you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, TheRaginCajun.

I'm checking in once more to see if you saw my latest reply and to see if you were still seeking some help on this.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, TheRaginCajun.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.