Thanks for reaching out. I'm sorry to hear that you're having an issue with your devices. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Sorry for the late reply here, but I wanted to come back and see if you're still seeing this issue. Also, are you getting any network offline notifications from the Home app or any other alerts when problems occur? Is there any pattern with the disconnects, such as time of day or anything you know of?
If you're still seeing the problem, let's get this worked out for you.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.