Losing connection

[rajupenmetsa]

My laptops or apple phone constantly loses connection to the primary network. The guest network connection is fine as these devices revert back to the guest network. Pls help m.

my device software version is not upto date

[olavrb]

MacOS, iOS and iPadOS devices sometimes have issues with wireless reliability and Nest Wifi because of following settings on these devices:

HTTP Proxy: Set to "none".
• https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari

Private IP Address (Mac randomization): Disable.
• https://support.apple.com/en-us/guide/security/secb9cb3140c/web
• https://support.apple.com/en-us/HT211227

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@rajupenmetsa, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[rajupenmetsa]

i believe i do. my google wifi still drops connections from the main network and the software version is still not upto date. any thoughts ?

[AbigailF]

Hi rajupenmetsa,

Thanks for the update.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Abi

[rajupenmetsa]

i am using a modem from my ISP with google wifi  ( 3 points) as the router. usually 3 or 4 devices (iphones, mac, dell laptop) seem to drop from main network and connect back to guest network. When you manually try to log them in, they say password incorrect even though it is correct. Restart of google wifi main router point fixes the issue for a day or so.  couple questions:

- do i set the bridge mode on ATT router ? If so, do you know how ?

- password has special characters. will reset it.

- ipv6 is turned off on google wifi routers. do you mean on the ATT modem?

- DNS server settings: is that on the google wifi routers ?

Thank you so much for all your help.

[AbigailF]

Hey rajupenmetsa,

You will need to seek help from your Internet Service Provider regarding setting your modem router on bridge mode. Once that configuration has been done successfully, you will need to power cycle your modem router. Just unplug the power, Ethernet and other cables from your modem router and the one connecting to your Google Wifi router for about 2 minutes. Then, plug the power and other cables back in and wait until it's online. You can connect it back to your Google Wifi router and wait until that's online too.

You need to do the changes regarding IPv6 and DNS on your Google Home app. I've attached helpful links you can use as reference.

We're happy to help out. Let us know once you've done all the steps and if it helps with the issue.

Regards,
Abi

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel