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Lost Phone - How to Reestablish Network?

TwizCreator
Community Member

Hello:

 

I set up my network (two routers, two points) with an Android phone.  The phone died but my network continues to function.  I replaced my dead phone with an iPhone.  When I open Home-WiFi with my new phone, it only shows one device.  It shows one of my points even though I'm sitting right next to one of my routers.  Is there a way to get my network back into Home-Wifi?  I don't want to shut down the whole network, but obviously will if I have to. 

Thanks

7 REPLIES 7

Juzdu
Bronze
Bronze

Have you signed into Google Home using the same email address as you were using on your lost phone?  If so everything you had set up should show just the same as before.  I use 2 phones and can see everything in Google Home on both as I'm using the same sign in.

Thanks for replying.  I can see in the app that I've used my same Google id/password.  I just double checked.  Thank you for taking a shot, though.

No probs, sorry it didn't help..although did you try logging out and back in? I don't know much about iPhone, but is there a way to clear cache/data like on an Android phone after force closing the app first?  If none of that works, it sounds like you'll have to factory reset all your wifi devices and set them up from scratch.

Hmm..., didn't think of that.  Thanks.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Juzdu, thanks for the help!

 

@TwizCreator, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi TwizCreator,

 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 
 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi TwizCreator,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward