Hi dkenneit,
Thanks for reaching out here in the community! I understand that you lost connection on your new router. No worries, I can definitely help you with this!
To better assist you, I'd like to ask for the following information:
- Could you clarify if you have purchased a new Google Nest Wifi router that has lost its connection to the modem, or are you having trouble connecting a specific device to this new network?
- What is the brand and model of the new router you purchased? If you have a Google Nest Wifi system, refer to this article to confirm the exact model: What Google Nest Wifi device do I have?.
- Have you tried any troubleshooting steps so far?
Please feel free to share any additional details that might be helpful.
Best regards,
Jenniffer
