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Mesh network failing suddenly

Community Member

Started 1hr ago. I can no longer connect to my Nest Wifi Point. I have 1 Nest Router, 2 wifi points. 1000 square feet area.

Software version: 1.54.275951

Software version: 1.54.267572

Router Software version: 13729.57.27

I tried:
- Internet is running fine. I can post this message using router wifi

- Running Mesh test shows error "error occurred during mesh test"

- Restarting network (Nest Router)
- Remove and add the point again

- Swapping the wifi point from living room with bedroom.

- Swapping a existing wifi point with another one




Platinum Product Expert
Platinum Product Expert

Sounds like one(or more) of the nodes are stuck, so would suggest two things, 

One - Factory Reset the Mesh network and resetup, but do the router only, once that is running, add one point, confirm it works, then add second point, etc.

Two - If you are running both your ISP And Nest Wifi as routers, you may be running into issues due to double NAT, you might want to consider disabling the router function on your ISPs device so it is a modem only, I know I had comm issues before I did this. 

Community Specialist
Community Specialist

Hi, platinum7919.
I just wanted to jump in real fast to see if you saw Ashepherdson's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.