Mesh points weak or off line

[CheeserP]

I have had my Google Mesh wifi for a few years now. I have 3 mesh points. One near my router and two spread throughout our house.

I have always had great connectivity until recent.

Mymesh device near router is good… very strong signal. My next nearest has gone to a ‘weak’ signal. My third has gone offline.

I have unplugged the two, and have reset them. Still no change.

any suggestions would be appreciated.

[AlpineM3]

Same, would like to know a fix for this

[Hoss1]

I have a similar issue where my Google mesh routers or access points will randomly go offline for hours or a day at a time. Then come back online just as strangely as they went offline. Nothing wrong with the cables or power cords to any of my 5 routers and access points (all Google mesh) spread throughout my house.

[Jeff]

Hi CheeserP,

Sorry about the issues you've been having with your mesh network performance. I am sure that's been frustrating to deal with. You mentioned the weak signal you're getting from the mesh test. Just as a test, if you move your points closer to your main router, such as in the same room, do you still get a weak signal from the mesh test? Let me know if the weak test happens regardless of placement and we can pick up troubleshooting from there. I look forward to working with you on this.

Thanks,

Jeff

[AlpineM3]

Actually, the home app states that my network is offline (it isn't) and cannot complete a mesh test or a speed test. I've read this is an issue with an update that was just sent OTA so I would assume a fix is in the works? 

[Jeff]

Hey AlpineM3,

When we've seen that issue, usually the app just needs to have the cache cleared. If that doesn't work, you can uninstall the app and reinstall it. All your settings will still be in the Home app once you install it again. Give that a try and see if that clears things up for you.

Thanks,

Jeff

[Jhonleanmel]

Hey folks,

@Jeff, thanks for the helpful post
@AlpineM3, chiming in as I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone, 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel