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Microsoft Teams camera output and Nest on Macbook

Raz
Community Member

Since installing Google nest to improve our Wifi, I am having connectivity issues. On a Teams meeting, I can see myself on camera on my screen, however other meeting users only see a flashing screen. I envisage this is a permissions issue? Can't find how to fix - please help!

 

10 REPLIES 10

Jeff
Community Specialist
Community Specialist

Hi, Raz.

Sorry for the issues you've been having with your video conferencing. I'm sure that's quite frustrating to deal with. Let's get this fixed for you so you can get back to normal on your video calls.

One of the reasons why there might be performance issues is due to a setting on preferred activities. This can speed up or restrict network speeds to certain types of activities. Here's how to set video calling as a preferred activity for your network.

 

Turn on or off preferred activities 

  1. Open the Google Home app Google Home app.
  2. Tap Wi-Fi  and then Settings  and then Preferred activities.
  3. Check each activity type you would like your network to prioritize.

Preferred activities remain prioritized for your network until you turn them off.

 

If you don't have video calling set as a preferred activity, go ahead and turn it on. In some rare instances, disabling the option can also help, so try toggling it one way or the other to see how it impacts things. If you are still having issues after this, please come back and let me know. Thanks.

tierneyjohn
Community Member

Hello Jeff

I am having problems with all cameras on all meeting products (Zoom, Teams, Skype, Webex) on all devices only since I installed a three-node Nest pack. I checked the box to make video-conferencing a priority. Are you saying I should un-check this box? The signal is strong but video-conferencing is impossible.

Thanks, John

Raz
Community Member

Thank you! I have had Video conferencing prioritised. Found a way around it by by making my laptop a Priority device. Will also try unchecking the conferencing to see if that makes a difference. A bit annoying having to prioritise a device every day!

Jeff
Community Specialist
Community Specialist

Hey, tierneyjohn.

Go ahead and try un-checking the box to see if it improves matters for you, yes. It seems counterproductive, but it has worked for some people in a few cases. Give it a try and see if it helps you out. Let me know if you continue to have issues afterwards.

Thanks.

tierneyjohn
Community Member

Hello Jeff, I’m not sure if you saw my reply to Raz, but we’ve had some early success since I unchecked the video-conferencing priority. I’ll keep you posted if the fix lasts.

kind regards, John 

Raz
Community Member

This is exactly what happened to me @tierneyjohn  - prioritising my device worked, am about to try unprioritising video conferencing - which seems counter intuitive!

tierneyjohn
Community Member

Hello Raz,

it’s too soon to tell if it’s a full fix, but since I ‘unprioritised’ video-conferencing, we’ve had some initial success. Good luck.

John

Jeff
Community Specialist
Community Specialist

Hey, tiernyjohn.

Thanks for coming back and sharing that update. That's actually really helpful and I'm glad you're seeing initial good results. Hopefully this proves to be the fix you needed. If anything changes for the worse, please let me know.

Thanks!

Jeff
Community Specialist
Community Specialist

Hey, all.

I just wanted to check in and see if anyone was still needing help on this or to see if we got this resolved. If anyone still needs help, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks