We have Nest wifi and a wifi point a few floors up.
When they work, they work great and have excellent connections and speeds.
However, once a day anything (most likely connected to the point, as they are upstairs) cannot access internet, but anything connected to the main mesh router is unaffected. I have tried factory resetting everything, including the router.
- The router/modem supplied by our Telco is set to Modem mode
- There are probably 30+ devices in the house (phones, laptops, google speakers etc)
- This has only started happening in the past month or so, I have not had issues for the year or so before this
I've had the same problems. Many others have too. Actually started a few months back. Another forum stated a firmware update was in the works. However, it has become increasingly unreliable and we need it for school/work that I've given up (investment of 3 Nest and 1 google wifi unit) and ordered a different brand. I've had daily wifi (not internet) issues for the past 60 days when it worked without a glitch the previous 20 months.
Hey, Biggestofh and Familyman11.
Sorry to hear about the connection issues you've had with your WiFi points. I imagine that's really frustrating and confusing to deal with. Let's see what's going on with your situaitions.
So there have been some recent firmware updates to improve the WiFi products. It looks as if you're not seeing those improvements, or we have a setup/placement issue. Can the two of you let me know what sorts of troubleshooting steps you have taken so far? It sounds a little counter intuitive, but have you tried placing your points with a little more distance between them? If points are too close, you can run into an issue where devices are hopping between the points as they sort of interfere. This isn't very common, but if you have points within one room or even the same room of one another, try moving to two rooms of distance and see if that helps.
For now, let me know what else you may have tried and we'll try additional steps. Thanks.
I checked in on this yesterday and we haven't had reports of the update causing any new issues in devices, but it's obvious that you're all seeing something new crop up with very similar symptoms. I'm going to go ahead and pass this along to our internal teams for increased visibility and I'll update you as I find out more.
If you have any changes in your situations, please let us know. For now, I would invite you all to submit a feedback report on your device through the Home app. Instructions for doing that are below.
When you submit feedback, make sure to give a little context to your issue. It will help us gather all the reports together a bit more easily. Thanks.
Could you try adding a single point to your network and see how it impacts things. Make sure it's the recommended distance apart from your main router (within two rooms, but not the same room)? If that remains stable from there, we can get a bit more insight with the points and what they might be doing.
I have actually already done that. I ran my router on its own for 3 days and had zero drop outs. Then I added one point and it was stable. I have now added a second point and it is also stable. I have one more point to add which I haven't done yet and I suspect may be the problem point as it is a little further away than the other 2. The only issue is that this third point is the one that runs my front door bell and outside camera which is quite important and I'm worried its the point that may be the cause of the drop outs because the link is fairly weak according to the mesh test.
Having said that the 1st point I added also shows a weak connection on the mesh test but has not caused any drop outs. the second point has a good connection
Thanks for the update and for clarifying the situation a bit more. The dropping issue is actually becoming a bit more common in our community and we have internal teams investigating cases, as I mentioned earlier. I'm really hoping for some news on the issue soon. I'll keep you upated.
Timelines are hard to estimate for fixes or solutions simply because issues can vary wildly in what it takes to resolve them (without creating any new ones). When issues are known to affect some people but not others, narrowing it down can be a bit of a process. As more people report their issues, we do a better job of painting a picture of what's going on, however. We're hoping with the added reports that we can quickly find the solution.
As always, I'll keep the community up to date until a fix is available.
It's been a while since we've had any activity in here, but I wanted to see if anyone was still having issues here. If so, just let me know and we'll keep working on things.
Same problem. I have Google nest router with 4 nest points and the last 3 to 4 weeks the WiFi drops out constantly everyday. Tried a Netcomm router to test and it doesn’t drop out at all. Yesterday I put a replacement Google nest router under warranty but it does the same thing. In my case all WiFi drops out not just the points. But if I use a different router the WiFi is constant