Modem connectivity

[phendyr]

Equipment:

- spectrum isp, google nest wifi router +1 waypoint, arris sb33 modem

Hey all, i recently purchased the arris sb33 modem, its been activated by spectrum and connectivity confirmed, but i cannot get my nest wifi router to connect to it. Not sure what to do at this point, and appreciate any guidance. I dont have a computer with a ethernet port anymore, so not sure to right this ship.

Appreciate your time.

Thanks in advance

[AbigailF]

Hi phendyr,

Thanks for posting ― let's get this sorted out.

A few questions: what device are you using to set up your network (iOS or Android)? Also, do you have Internet from your modem?
 

Give these steps a try:

• Inspect the bottom of your main point for the setup network and setup code.
• Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
• If already connected, I need you to forget that network and reconnect back.
• If not yet, I need you to connect to it and use the setup code as the password.
• Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
• Reinstall your Google Home app.
• Attempt setup.
• Try another phone.
• If the issue persists, factory reset your device.

Let us know how it goes.
 

Best,

Abi

[phendyr]

Thank you for the reply, I ended up purchasing an aftermarket modem and replaced the nest router/wifi with a TP Link WiFi 6 mesh system.  So far internet has been solid and consistently higher than expected range. haven't had a drop or any lag since. 

[AbigailF]

Hello phendyr,

Thanks for the update. We're sad to see you go. If ever you change your mind, we're here to help.

Regards,

Abi

[AbigailF]

Hey there phendyr,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi