I have had the Google Wifi product for many years. The router that is connected to my modem suddenly started losing connectivity in an intermittent manner.
I thought the router was broken so I went and bought another but even that is now dropping the connection after a few hours. I have reset the router multiple times, it reconnects and then loses connectivity again in a few hours.
Once your husband has had a chance to support, let us know if you are able to get things sorted out. Hopefully they'll be able to look at things closer and get you some resolution on this. If there's more we can do here, just let us know.
I just wanted to follow up to see if you were able to learn anything and get some help from support. If you're still having troubles, please let me know.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Hi, G_GEARHEART. I just wanted to check in once more to see if you were able to check your software version. By now you should have the latest release, but it's worth a look.
I’m having the same issue. Every half hour or so I have to reset my connection it’s getting very annoying. I’ve never had problem up until these past two months.
Tried to reset my cable modem and now it will not work and Comcast can't help so I can't even check the version of the router. Seems Google and Comcast are not dependable, again. Will seek a new provider.
