My Wifi keeps dropping every 2 minutes. I have got 14150.376.32 installed. I have 3 wifi points. I

[Eljah12]

I have switched cable providers, rebooted my Nest Router, and Factory reset my Nest Router and it's so unstable now that it's literally dropping every 30 seconds at this point. There seems to be no way to create a support ticket to resolve this. 

[PatrickP_Viking]

Hey @Eljah12 .

Who is your ISP?

[Eljah12]

Greenlight Networks. I switched from Spectrum because the exact same thing was happening. I had to get a new router because this Google one was so unstable.

[PatrickP_Viking]

Thanks for the additional information @Eljah12 .

As far as Spectrum issues, it is hard to say the issue was the Nest Wifi without knowing details and I cannot find a post you made about it. I have used Spectrum for 20+ years and used it with both the original Google Wifi and now the Nest Wifi Pro without issues.

In regards to Greenlight Networks, they do not list anything under their Router Recommendations page except a few devices. Nonetheless, Nest Wifi will work fine on a fiber network.

Steps to try:

1. Unplug and power off the router connected to the ONT via Ethernet
2. Power off the ONT
3. Connect the ONT via Ethernet to the Nest Wifi
4. Power on the ONT
5. Once the ONT starts to boot, power on the Nest Wifi
6. Check connectivity once both devices are fully booted

[Eljah12]

This is what I get on my Google Home app after doing a manual factory reboot on the device, a factory reboot on the app, removing the device from my wireless settings on the app, deleting the app and reinstalling the app. 

[PatrickP_Viking]

Thanks for the screenshot and additional info @Eljah12 .

Is the Nest Wifi connected directly to the ONT? What phone are you using Google Home on?

[Eljah12]

Yes, the Nest Wifi is connected directly to the modem. New cable, also tried a different cable just to be sure. Same result. I'm on an iPhone 12 16.2 OS.

[PatrickP_Viking]

Thanks @Eljah12 .

There are known issues with setting up Nest Wifi with iOS due to default settings that are enabled by Apple. If the Nest Wifi is connected directly to the ONT and no other devices are connected or between them then it is likely iOS.

Please see the below article for help with iOS setup troubles:

Troubleshoot setup with iOS 

[AbigailF]

Hey folks, 

Thanks for lending a hand, @PatrickP_Viking.
@Eljah12, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hi Eljah12,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Regards,

Juni

[Eljah12]

I ended up purchasing a new Google Nest Pro. Now I just need to figure out how to extend its reach without running another cord. Seems the Pro doesn’t work with the old points.

[AbigailF]

Hello Eljah12,

Thanks for the update. The Nest Wifi Pro isn't compatible with the older Nest Wifi router and points. Let us know if you encounter any issues and we'll be happy to help.

Cheers,
Abi

[AbigailF]

Hi Elijah12,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

[LovelyM]

Hey Eljah12, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Kind regards, 
Lovely