04-15-2023 08:45 AM
So, I've got three routers in my Google Wifi Mesh network: one in the living room, one in by bedroom, another one in my office.
The main router, the one connected to my ISP's router, is the living room one.
The issue is, when I'm in the office or in my bedroom, the connection is perfect. But whenever i come to the living room, my devices simply won't browse the internet. The wifi is always connected with a strong signal, no matter if i'm using my android phone, my laptop or my tablet. But the internet won't work for long periods of time. Sometimes, if i disconnect and reconnect, it will work for a few seconds, but then stop again.
I've tried turning all the routers on and off again, repositioning, manually changing DNS settings (using cloudflare's or google's DNS servers) and nothing seems to solve it.
Any ideas on how to troubleshoot this?
04-15-2023 06:13 PM
I am facing the same issues as well. My network will suddenly just drop off. And the only way to get it all back is to restart all 3 WiFi hubs.
And i experienced once here - no matter what i did - it would not connect - so i had to factory reset all 3 devices and reset everything. AS you can imagine how painful that was.
I also find that - the mesh connection is extremely good - but the internet speeds are not so depending on position of the house. i am on a 500MB Down and 40MB up ISP plan. so its not the internet speed.
04-15-2023 06:20 PM
Mine was purchased on 22/08/2021 - thought it would be the best decision. But the dropouts are quite frustrating.
04-19-2023 11:16 PM
Hey everyone,
Thanks for posting — let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Best,
Abi
04-20-2023 06:56 AM
Hi, @AbigailF
My modem/router is already in bridge mode and i don't have any paused devices. Bear in mind that this issue only happens when I'm in the living room, near the main router (the one connected to the ISP's router). The other ones work seamlessly. The only thing i haven't done in this list is turning off IPv6, but i doubt it's related to my problem. I'll try it anyway.
04-21-2023 02:13 PM
Hello atcasanova,
Thanks for the additional information. I'm chiming in to check if you were able to try disabling your IPv6. Please inform me if that did the trick or not.
Cheers,
Lovely
04-22-2023 08:24 AM
Yeah, i've tried. IPv6 is disabled and the issue remains the same.
04-22-2023 01:42 PM
Hi again atcasanova,
Thanks for letting us know. Kindly fill out this form so our specialist team can reach out to you over email to look into your concern closely.
Kind regards,
Lovely
04-23-2023 07:24 AM
i guess i solved the issue. I own an old tp-link router that is connected to my google wifi via ethernet. I've installed openwrt in it and use it to run an openvpn server. The google wifi router handles the port forwarding to it.
Looks like i had a power outage at home and for some reason this router started its own dhcp server. I now stopped and disabled the "rogue" dhcp server and the issue seems resolved, although it need further testing.
I'll update this thread in some days with the veredict.
04-30-2023 10:31 PM
Hi folks,
Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Appreciate you lending a hand, @LovelyM.
Best,
Abi
04-30-2023 10:48 PM
So far. I have not had any drop outs. But I do have a question. I have a 500MB service. But how come the Google router only get like 10MB?
05-01-2023 05:03 AM
Actually the problem persists. I'm waiting for a reply from the contact form you gave me
05-01-2023 10:22 PM
Hello everyone,
@DesOng, I'm happy to hear that the drop outs have stopped. If you're getting slow speed after trying the troubleshooting steps above, kindly fill out the form provided by @LovelyM so our team can take a further look into it. Let me know once you're done so I can confirm.
@atcasanova, I've checked your case and saw that our senior specialist sent you an email. Please check so they can further help you out. Feel free to reply to this thread if you have any clarifications.
Regards,
Abi
05-06-2023 11:59 PM
Hey folks,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Abi
05-09-2023 11:37 PM
Hi again everyone,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi