My nest has just stopped and I have not changed anything.how to reconnect

[abellaj]

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Original Poster:Bryan Wickens

I have disconnected it then, after a period of time re connected. The device says that there is something wrong

[abellaj]

Hi, Bryan Wickens.

Sorry for the issues you're experiencing with your Nest device. I imagine it's frustrating to be disconnected. Let's see what we can do to get your device online and working properly.

Before getting too deep, I do have a couple of questions for you.

• Which device is it we're dealing with here?
• Can you share what error messages or error codes you are seeing?

I just want to make sure we're on the same page with the device. Once I know that, I can definitely help you sort this out.

Thanks

From: Jeff

(Community Specialist)

[Hilary]

Hey there: 

Just wanted to jump in here to check to make sure that you saw the response from Jeff. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day! 

Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread.

If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary