NEST Wifi is unusable and UNSTABLE STILL !! - GLOBAL ISSUE !!

[Matt380]

As many users will undoubtedly know NEST Wifi is having some serious issues “Still” !

There are hundreds of threads that have been made and subsequently ended where users are suffering from the same issue and GOOGLE has simply put their head in the sand and ignored the issue for months on end. 

IM OVER IT AND WANT SOMETHING DONE ASAP !!

THE ISSUE - Regular/frequent Wifi (not network) dropouts where mesh nodes will drop offline and take the mesh network out for upto 10 mins while it re establishes the mesh network. 10-20 times per day or more. 
THE BACKGROUND - Users have all seen considerable network instability with frequent slow ping and large packet losses across the wifi network leading to a mesh network breakdown and points dropping offline. 
Happens on both old pucks and new marshmallow type nest wifi. 
THE FACTS -

1. Network speed tests continue to show high network speeds  (in between network dropouts) even though the network is unstable. 

2. its not an ISP issue 

3. Its not a modem reset issue (ie resets dont fix the problem) 

4.its not an IPV6 or cloud services issue
5. It happens regularly and for no obvious reason

6. its not one particular node dropping out all the time but random nodes(points)

7. Factory Resetting and re building the whole network does not fix the problem. Resetting the nodes (unplugging) will allow them to re connect but only until the next dropout.
8. its seems a firmware update started all the issues some months ago but has not been rectified. 
9. The google home app will often show wifi points online when they are clearly offline (orange light on point) and mesh test will show network working although clearly it is not.

10. mesh router appears to maintain a stable connection to modem although mesh network is unstable and drops out. 

GOOGLE PLEASE TAKE NOTE THIS IS DRIVING USERS CRAZY WITH MANY DITCHING THE PRODUCT ALL TOGETHER !!! 

A present the NEST Wifi is UNUSABLE due to its constant instability and frequent network dropouts/resets !! 

Perhaps a firmware update could allow users to establish if its just a bad firmware load causing the issue ? 

GOOGLE TECH’s - Please dont patronise us by telling us to try a factory reset or to restart the router - IT DOESTNT / WONT FIX THE ISSUE. 

- WE NEED A REAL FIX ASAP AND NEED GOOGLE TO FIX THIS ISSUE FOR GOOD !

[Ashepherdson · Accepted solution]

I don't know if this is still an issue or not, what I did was put my router on a timed outlet that restarts once at day in the middle of the night.  Ever since doing that, things have been smooth.  Might be worth a try?  I understand not ideal, but at least will mitigate some of the issues until the google techs get the firmware sorted out. 

[Ashepherdson · Accepted solution]

I don't know if this is still an issue or not, what I did was put my router on a timed outlet that restarts once at day in the middle of the night.  Ever since doing that, things have been smooth.  Might be worth a try?  I understand not ideal, but at least will mitigate some of the issues until the google techs get the firmware sorted out. 

[Matt380 · Accepted solution]

Ok, so still ZERO response from GOOGLE But … 

I did some more testing and found that turning off(unplugging)  a couple of the nodes (I have 6 plus the router) in the middle of the network (ie making the network stretch) has almost completely removed the dropout issues and fixed the packet loss issues. 
it’s like the points were too close to each other and my guess is that created some interference that caused the dropouts? 
it’s still early days (been 2 days) but it appears to be much more stable? 
just to confirm I changed nothing else and the (Google nest) firmware has not changed or been updated in that time frame either. 

So it’s probably worth trying if nothing else has worked.
I went from having some “good and weak connections” showing with 6 points running to all “ Great connections” with 4 points running and all further from each other ? 

it’s bizarre but seems to be the case !

let me know if it works for you ?

[Matt380]

Well it’s been 5 days now with the network running with less points as stated above and I have not had a single drop out or restart. The network is completely stable and is not suffering from any packet loss or slow ping. 
I still have “great connections” showing on all 4 points and as stated have NOT had the dreaded orange light appear on the points and for that matter I have not required a single network reset or restart. 
so my only assumption can be that over “meshing” or having to many points for the area causes interference issues that cause network instability and dropouts. 
I am perplexed that me being a NON tech guy has been able to figure this out and the likes of the big tech GOOGLE has not said a word or come even close to working this out or even give any guidance as to how many points or how close/far the points should be from each other to create a stable network. 
I think they need to build in a network mesh strength diagnostic tool so users can place points in the ideal spot to maximise their network. 
anyway I hope this helps other users as it was driving me mad and almost had me put the whole GOOGLE system in the trash !!