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Nest Access Point on the fritz?

mmackenzie981
Community Member

Curious if anyone else has experienced the following issue, and if we just need a new access point or if it's more complicated. Here's the history:

  • Purchased Nest Wifi Router and one access point in November 2020. Router is in the living room (along with our Chromecast, Nest Thermostat, and Nest Audio Speaker), and access point was at the top of the stairs on our second floor to allow connectivity for two computers upstairs. We also have a Nest Mini in our bedroom on the second floor. We've had zero problems with this setup until last week.
  • Husband did get a new desktop computer last week for connecting to his office computer remotely. I don't know if this would be related, but our issues with wifi started after the new computer got set up.
  • Last Tuesday, I heard the Access Point make the series of dings like it was restarting. It did this twice over the course of the afternoon all on it's own. I thought it was odd but didn't think anything of it. That evening, I got a notification on my phone via Google Home that the access point was offline. We ended up troubleshooting Weds. morning with a factory reset and it seemed like it was resolved.
  • Weds during the day, my husband was working from home and his remote connection to his work computer kept dropping. Looking in Google home, everything seemed normal and mesh tests were good. I got on a support chat with Google, but ultimately couldn't find anything odd and as far as they could tell, both the router and the access point had the updated firmware. During the chat, they asked me to move the access point down to the bottom of the stairs to see if that would help. After that, my husband's remote connection seemed to be fine.
  • So the current setup still has the router/chromecast/thermostat/Nest Audio in their same place, and the Access Point is about 15 feet across the room at the bottom of our stairs.
  • Thursday morning, I was streaming an HBO show via the hardwired Chromecast, and all of a sudden a notification appeared on the TV that the wifi was offline. Another notification popped up a few minutes later saying it was connected to the internet.
  • Thursday evening, as we were casting TV from the Spectrum App on my iPhone, the connection kept dropping - like, every few minutes. And I was still seeing those offline notifications on the TV and also getting a notification on the Spectrum App that it could not establish a connection with Chromecast. I could exit the app, restart, and then reconnect. But then it would do the same thing again a few minutes later.
  • We've continued to experience these issues (mostly with casting via the Spectrum App). We've tried unplugging the access point and that seemed to help, we think? Problem is, when we unplug it, the Google Mini upstairs has nothing to connect to.
  • We've also done a factory reset again on the access point, and did a factory reset on the router last night as well after we were experiencing issues casting via Spectrum app in the afternoon. Also yesterday, the access point restarted itself a couple times on its own.
  • One other weird thing! When we moved the access point downstairs, I turned off the mic so only the Nest Audio would hear our verbal commands. The base of the access point lights up when the mic is off (and stays on, which I don't love but whatever), but we've noticed a couple of times over the past few days that the base light was off, even though it was still plugged in and the top of the point still responded to touch.

It just seems like the access point is acting weird and somehow interfering with other devices on wifi that are in the vicinity of it. I know this all sounds super odd, but any thoughts?

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, mmackenzie981.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hey, mmackenzie981.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks