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Cant connect my 2nd wifi point

Community Member

I have the router in the basement and was able to connect the first point on the 2nd floor. The 2nd point in the main floor I cant connect too.. I keeps "looking for devices" and then goes back to "what are you setting up" and I keep redoing the steps over & over again. The google assitant is working on the 2nd point but cant get it to connect. 

I already tried redoing everything (after restoring factory settings on the router) and even if I try to connect this problematic point first it just wont connect. 

Please advise


Community Member



Community Specialist
Community Specialist

Hey, RobertoJar.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.

Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.