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Nest Guest Wifi not displaying connected devices

3rdAndEkeven
Community Member

Under guest network it shows devices from main Wifi that can be shared, not what is actually on Guest. 

 

Basically looking to pause things on guest network. 

6 REPLIES 6

olavrb
Platinum Product Expert
Platinum Product Expert

It's a long standing problem that Nest Wifi can't properly distinguish guest Wi-Fi devices on the network.

If this is important to you, buy a different Wi-Fi solution, don't wait for Google to fix it.

---

Client device MAC randomization can also be relevant here.

Both the Family Wi-Fi/parental control and the pausing functionality has been broken by design ever since MAC randomization became a thing years ago. More on MAC randomization from:

• Apple: [1] https://support.apple.com/en-us/guide/security/secb9cb3140c/web, [2] https://support.apple.com/en-us/HT211227
• Google / Android: https://source.android.com/docs/core/connect/wifi-mac-randomization-behavior
• Microsoft Windows: https://support.microsoft.com/en-us/windows/ac58de34-35fc-31ff-c650-823fc48eb1bc


I don't work for Google.

Alex_S
Community Specialist
Community Specialist

Hi everyone,

 

We appreciate your help, @olavrb.

 

@3rdAndEkeven, I'm jumping in to ensure everything is good here. Have you seen olavrb’s response? Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,
Alex

Thanks. His reply makes sense, I guess I was lucky as it seems the ability to see and pause individual devices on guest network worked until recently. 

LovelyM
Community Specialist
Community Specialist

Hey 3rdAndEkeven,

Got it! Since that's the case, please file feedback with our product team so they'll be able to receive and review the crash log reports from your Google Home app and Google Nest Wifi devices. 

Cheers,
Lovely

Dan_A
Community Specialist
Community Specialist

Hello there,

 

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Cheers,

Dan

LovelyM
Community Specialist
Community Specialist

Hey 3rdAndEkeven, 

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Sincerely, 
Lovely