Nest Internet speed

[healey]

Experts Please help… my internet/nest wifi was working perfectly up until a couple days ago.  Now suddenly it’s not working. When I run a speed test it’s barely working, however plugging in a cheap router results are excellent. 

I read through a couple posts last night and prioritised my mobile device and ran a speed test and suddenly it worked -  but I’ve never had to prioritise devices before. And I don’t want to have to start now. 

any ideas how to fix this ?

[healey]

Anyone got any advice ???

[healey]

Please help?

[Jeff]

Hi, healy.

Sorry for the delayed response here and for the issues you're experiencing. I know that's frustrating to deal with. This is actually part of a known issue and we're tracking it internally. I'll keep you updated as I know more.

Thanks.

[Jeff]

Hey, healy.

I just wanted to follow up real fast to let you know we're still looking at this internally and I hope to have more to share soon. Thanks for being patient.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks