10-02-2021 12:26 AM
Purchased a new Nest Wifi system. When I connect my computer to the modem directly I get 250mbps+ download speed. When I connect to Nets Wifi the speed is around 10-11 mbps. I connect remotely for work and this slow speed is unacceptable.
I also find that this connect also disconnects and reconnects occasionally. Less reliable than my Orbi mesh system and way slower. Should I return it?
10-08-2021 01:46 PM
Hey, rjluper.
Sorry to hear about the issues you're having with your WiFi setup. I'm sure that's frustrating and definitely not normal. Let's see what's going on and see what we can figure out to get things working fully for you.
Before we go too deep, I have a handful of questions that might help us narrow down what's going on.
If you can let me know just a bit more, I'm sure we can figure out what's happening and come up with a fix. I look forward to hearing back from you. Thanks.
10-12-2021 01:24 PM
Hi, rjluper.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.
10-14-2021 12:58 PM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks