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Nest WIFI LAN Speed Issues

rjluper
Community Member

Purchased a new Nest Wifi system. When I connect my computer to the modem directly I get 250mbps+ download speed. When I connect to Nets Wifi the speed is around 10-11 mbps. I connect remotely for work and this slow speed is unacceptable. 

I also find that this connect also disconnects and reconnects occasionally. Less reliable than my Orbi mesh system and way slower. Should I return it?

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, rjluper.

Sorry to hear about the issues you're having with your WiFi setup. I'm sure that's frustrating and definitely not normal. Let's see what's going on and see what we can figure out to get things working fully for you.

Before we go too deep, I have a handful of questions that might help us narrow down what's going on.

  • How is your WiFi set up in regards to wiring? Does it go from modem to the main router and then the points over the wireless?
  • Have you spoken at all with your ISP to ensure there's nothing on their end causing issues?
  • Have you tried any troubleshooting steps before now? If so, what have you tried?

If you can let me know just a bit more, I'm sure we can figure out what's happening and come up with a fix. I look forward to hearing back from you. Thanks.

Jeff
Community Specialist
Community Specialist

Hi, rjluper.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks