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Nest WiFi Australian availability

philcart
Community Member

Hey All

Just wondering if there is any update available for when/if the Nest WiFi Pro will be available in Australia.

I see there are many other WiFi 6 brands available, so not sure what the holdup is with the Nest WiFi Pro.

Cheers

Phil

30 REPLIES 30

GrahamB
Community Member

I recently brought a Google Nest WiFi system (Router & 2 x AP but NOT a Pro system) home from USA. Thankfully the power supplies accept 120 - 240 volt so all I needed to do was twist the pins a little so it can plug into an Australian power point. ( Outlet in US speak.)

But very disapointed that it wil not work when connected directly to my NBN modem. I understand that's because iiNet requires VLAN tagging & Google won't support this. ( Despite saying they do.)

Currently working OK pluged into a LAN point on the TP-Link router (Provided by iiNet) which I will soon put into bridge mode but it seems crazy that Google cannot properly support VLAN. Or maybe I'm doing something else wrong? There are very very few options to set in the Google Home app which makes it easy to get started but the lack of VLAN management is a PITA...

Happy to listen to any advice.

philcart
Community Member

Thanks @GrahamB , can't offer anything other than my experience with my current Google WiFi setup. It's plugged directly into the NBN FTTP NTD that's on the wall in the garage and works great. My ISP is Aussie Broadband, maybe they have things setup differently.

GrahamB
Community Member

Thank you for your fast response.

I notice iiNet doesn't require VLAN for NBN FTTP either but we have NBN HFC & it does require VLAN. No other complaints however, it seems very reliable. Fingers crossed the Google Nest router is equally reliable!

@GrahamB I have my Google Wifi pluuged directly into the NBN FTTP modem in my garage also and it works fine.  I'm with Superloop.  But also want to know when/and if the Google WIFI Pro will be available in Australia.  I would like to upgrade as well I dont really want to purchase the Google Nest Wifi when I know that its older tech

philcart
Community Member

Doesn't anyone have any ideas at all??

AbigailF
Community Specialist
Community Specialist

Hey folks,

Thanks for your interest in purchasing our newest product, Nest Wifi Pro. We don’t have news about its release date in Australia. Keep an eye on the Google Nest Community page and our social media channels for any updates.

Best,
Abi

Jhonleanmel
Community Specialist
Community Specialist

Hi there,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Yes, I do need assistance. I need a definitive answer of when Google will release the WifI Pro in Australia. Currently using Google WiFi which is ending support in Jan 2023. If I'm going to upgrade my Mesh network, I'd prefer to do so with latest technology, ie; WiFi 6. 

If I can't get a definitive answer, then I'll have to consider spending my money elsewhere.

Jeff
Community Specialist
Community Specialist

Hi everyone,

 

As of now we don't have the launch info for Australia. When that gets announced, it will show up on the Google social media channels, on our community blog, and most likely here on the forums. I'm sure there are many looking for news on that, so hopefully we get word some time soon.


Thanks,
Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hi philcart,

 

Thanks for getting back to us. The Google Wifi is not yet ending support in January of 2023, its the Google OnHub that is ending in support.

 

Keep an eye on the Google Nest Community page and our social media channels for any updates for availability of the Nest Wifi Pro in your country as we currently don't have any news for release for Australia.

 

Best, 

Mel

been out overseas for 12 months and yet another reason why ppl stoped using google ...

philcart
Community Member

So, to update my OnHub before Jan 2023, it looks like I'll need to go with a different vendor. Very disappointing performance from a global company.

Jeff
Community Specialist
Community Specialist

Hey philcart,

 

If you're looking to upgrade by that point, then yes, as of right now it appears that the Nest WiFi Pro won't be available quite yet. Your OnHub devices will continue to function and provide a wireless signal, you just won't be able to manage them through the app any longer. I know that's not an ideal situation, so I understand if you need to look elsewhere for a solution.

 

Thanks,

Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Yea, we are waiting on the Google Wifi Pro availability date for Australia.  If it isnt going to be available at all that would be good to know as well.  

AbigailF
Community Specialist
Community Specialist

Hello Chris1971, 
 

We don’t have news regarding a specific availability date for Nest Wifi Pro in Australia. We’ll announce it in our social media channels and our Google Nest Community page once it’s available. 


Cheers,

Abi

AbigailF
Community Specialist
Community Specialist

Hey everyone,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

AbigailF
Community Specialist
Community Specialist

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi

Hey Philcart,

Welcome to my world.

I've just started to transition to Amazon from my previous google house. The doorbell and security cameras will go whilst I gradually transition over the Google home minis and the one big home over time. The customer service team are treated like mushrooms at the moment and can't help you. I saw the light and realised google just doesn't want to support Australian and has taken an active decision to not provide details of their plans for product pipeline for Australia. I was told the same over the chats. If you need to know when we (google) will be releasing 6 to make a decision on a purchase, google advised me to go with a competitor in Australia. I've just changed to fire stick and really enjoying the products as the Chromecasts are phased out around my home.

Cheers,

R*

GrahamB
Community Member

Myself & many others are waiting for Google to tell us why the Google Nest Pro has not been released in Australia.

1) What is the hold up?

2)  When will it be available?

 

Thank you, Graham

AbigailF
Community Specialist
Community Specialist

Hello GrahamB,


We understand that you’d like to get an update regarding availability of the Nest Wifi Pro in Australia. As of the moment, we don’t have news to share. Rest assured that we’ll post updates in our social media channels and Google Nest Community page as soon as we have more details.


Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hey everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

GrahamB
Community Member

Why is not possible for Google to release new products in Australia more or less concurrently with USA?

AbigailF
Community Specialist
Community Specialist

Hi GrahamB, 

 

We're loving your excitement about Nest Wifi Pro's availability. We're doing our best in bringing our products to more regions. I'll consider this thread as complete and will lock after 24 hours. If you have more questions feel free to open a new thread.

Thanks,
Abi

GrahamB
Community Member

Thanks Abi. I'll conclude that Google is simply dodging the question.  

Seems to be the case

GrahamB
Community Member

Abigail, you are noted asa"Community Specialist"...   Can you please confirm you are a Google employee.

Thank you, Graham

Sajiko
Community Member

Still no news? Wifi 7 is coming out later this year or early next year. Are you waiting for that to be out the releasing old tech to Australia? That's just ridiculous. 

 

Can you at least confirm if the wifi pro will work in Australia just fine if I import it? 

Nelgsta
Community Member

Astonishing Google won’t bring the Nest Wifi Pro to Australia. We have a Google house; cameras, speakers, hubs and wifi. 

After waiting almost a year for the Nest Wifi Pro, we’ve given Google until the end of this year, or we’re completely churning away from the brand. 

No explanation, let alone a reasonable one, has been given to us in terms of why there has been such a release delay. It is inexplicable. 

Maffuu
Community Member

Hi All, Is there any commitment at all that this product is coming to Australia? Or is this just a response that we will let you know if we decide to sell the product in Australia. I like the product because it has subscription free features that Amazon and Orbi don't, but I also don't want to buy the current offering which is based on the wifi 5  spec which came out in 2008.