I just received my WiFI Pro and I'm able to get through the set-up and then it fails at the last step, Creating a network.
I previously had a RBR850 - Orbi Tri-band Mesh WiFi 6 Router. I disconnected that, restarted everything and connected the WiFi Pro directly in place of the Orbi (same set-up). I'm using a Pixel for Home App set-up. And I've done all the factory resets of the WiFi pro, powering down of the modem and router. And I even tried to connect the WiFi Pro directly to the modem, but that failed to establish an internet connection.
I've also spoken with first line customer support and done all of their suggestions to no avail.
I have AT&T Fiber Internet 1000, Model: 2Wire 5268AC Gateway, small white box model with no real markings other than CCP7 on the bottom (I can't find any details in my account on the device details).
Thanks for any ideas or suggestions!
Nest Wifi works poorly with a router in front of it, which is also known as "double NAT":
It does not seem like your ISP box can be put in bridge mode, also called bypass mode. But there seems to be a workaround that might be sufficient:
I am. I appreciate everyone chiming in on Clerian's issue, but my issue remains unsolved. Does the router simply not work for this system?
If there are setup limitations or specific guidelines, it would be really helpful to have actual help center guides for initial setup and not have to hope someone on the community can help. I know my setup is not unique and this should work out of the box or with clear steps on how to fully set it up.
I have a similar but different problem. I'm also on AT&T Fiber 1000 with the Arris BGW210-700. My previous Google WiFi mesh worked perfectly in this setup with IP Passthrough through the BGW210-700, but the Nest WiFi Pro loses connection to the Internet after being up for less than an hour.
When I connect a computer directly to the BGW210-700, it works fine and does not disconnect in the same period of time. The BGW210-700's connected device list will show the nest wifi pro but reports that the device is off even though the wifi pro has a solid white light.
My computer was connected to the nest wifi pro, but had no internet access, and all my smart devices (including the nest wifi pro itself) were reported as offline through the Google home app.
Last night, I completely unplugged my fiber adapter, bgw210-700, and both nest wifi pros for 5 minutes and then powered on each one in sequence, waiting for each device to finish booting up (based on the lights on the devices) before powering on the next. The order I powered on my devices was:
So far, my network has been stable since I power cycled all of these devices. I'll give another status update if my network becomes unstable again, or in a few days just to give some closure if my network remains stable.
Just wanted to give another update. My network has been stable since I power cycled all my networking hardware.
To me, that suggests there was something in the ATT hardware (potentially the fiber adapter?) that did not properly reconfigure when I replaced my nest router, and then updated the settings and restarted the BGW210-700.
Hey @niajai, here are a few troubleshooting ideas that you may not have tried:
If you have multiple nest wifi pro units, have you tried using a different one as your primary?
Can you log into your 2wire router, check the device list and verify that the nest wifi pro is connecting and getting an IP address?
Are you using a VPN software like NordVPN on your phone? Try disabling your VPN temporarily if you have one set up.
On your 2wire, temporarily disable the firewall, in case it's blocking packets that the nest wifi pro needs to complete setup.
I believe the 2wire has "DMZ+" instead of IP Passthrough. Try and capture the Mac address of your wifi pro during setup by checking the device list of your 2wire and add it to the DMZ+ list.
@All just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, Mel and olavrb.